Slots.lv Casino - Player has experienced technical glitches while playing.

I am completely disappointed in Slots.lv... Your guys games keep freezing I have multiple tickets with outstanding balance that got lost during your disconnection error or reloads. I won 2500.00 and I know you guys have the capability to look up past conversations and I suggest you do so. I am going to attached some screes shots of some the events. Also just so you are all aware i clean my cache every time before I play and in the middle of my gaming sessions and my internet is always healthy. I tried different devices like you suggest and it still freezes.

Dear Falisha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru? Please advise how long you have been experiencing this problem?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Falisha,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have sat there and won thousands of dollars and then your game pops up the amount quickly / then just goes into the Turning Spinning Wheel Mode.... it remains spinning or the slots will throw up an error code I hope the video attached is good enough for Slots.lv that's just one of the many.

Additional comments from the player:

"All the times their games froze and the lack up customer service support I lost about $8,000 I have reached out to this casino multiple times and they keep on saying they do not see in their system. Now if it is a glitch or an error or a disconnection they're not going to see it in their system because it is a technical error I would like my money back."

Thank you very much, Falisha, for the forwarded communication. Unfortunately, I haven't received any screenshots or videos. Could you please send them at your earliest convenience?

Thank you, Falisha, for your reply. From the video, I understood that you have won $5,000. Could you please advise if you have saved any evidence of this win? Please understand that without supporting evidence it would be close to impossible to confront the casino. Is that win visible on your game history?

No unfortunately the screen blacked out then populated this error. So there is no hard evidence 🤔

Please understand that without hard evidence we can't proceed with this case.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Falisha,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.