The player from the United States had an issue with deposit bonuses at an online casino. She alleged that she did not receive the promised 100% match with her deposit or the free play. The player expressed dissatisfaction with the casino’s customer service, citing a lack of managerial assistance. Although the player insisted on the validity of her claim, we explained that each casino has its own bonus policy and we could not compel them to provide specific bonuses. Given this, we were unable to assist further and the complaint was consequently rejected.
Slots.lv Casino - Player declares bonus issue and customer service complaint.
Amount: $400
Slots.lv Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
sparkleritter
Mark all as read
• 19 HOURS AGO
Your request to reopen complaint (ID: 84888) has been denied.
• 6 DAYS AGO
New response has been added to your complaint (ID: 83632).
• 1 WEEK AGO
Your complaint (ID: 84888) has been closed.
• 1 WEEK AGO
New responses have been added to your complaint (ID: 84888).
• 1 MONTH AGO
Congratulations! You have earned a new rank (Novice) for your activity on the website.
• 2 MONTHS AGO
Your complaint (ID: 81638) has been resolved.
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Disputed amount
DISPUTED AMOUNT
United States - Virginia
United States - Virginia
WHERE DO YOU LIVE?
GENDER
MaleFemalePrefer not to say
DESCRIBE YOUR PROBLEM
Re: I was Frauded by site agent I did not get 100% match with my deposits nor did I get the Free Play promised to me. Everyone refused manager assistance. (Ticket: U6-18093960)
Dispute Resolution Compliance Fraud & Delorable Chat Agent Abuse Resfuse Operation Director Assistance or Proctol agent taunt & Snaked & stole Customer Bonus money & Free Spins
LaToya, Understand your frustration for the outcome, my aim here is not to bother but to provide you the best service, however our terms and conditions is clear.
12:40:24Yuleidys G.
If you want to complain, you can write a email here at service@slots.lv
12:40:33LaToya
There is absolutely no bonus in reward section or match money ho get me the manager before I will call a News producer where is this Casino operates are you cant keep Snaking Americas for Crypto
U flake online fake Casinos really like to bring drama....I can handle the Steel pressure of the media.
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11 months ago
Dear sparkleritter,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Slots.lv Casino.
I understand your frustration but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
If you're unable to activate this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
Best regards
Veronika
Public
Public
11 months ago
Don't close thus complaint I Deposited the money the representative said my bonus would be available instantly as far as having no management assistor operational support when I asked for it tge company needs to have somebody Executively respond to my case. The. Have no right to coax & lie to Americans for money.
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11 months ago
I understand that you are feeling frustrated. However, as I mentioned in my previous response, we cannot investigate cases regarding bonuses that were not granted to players. If you did not receive a bonus, it is highly likely that you were not eligible for it.
Due to this reason, your complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
