Slots Garden Casino - Player’s withdrawals have been delayed.

I WENT TO THIS ONLINE CASINO TO PLAY, I DEPOSITED MY MONEY AND WON ALTOGETHER 8068.00

IF i WAS TO REALLY ADD IT ALL UP WITH OUT PUTTING THE MONEY BACK INTO THE GAME IT WOULD HAVE BEEN WELL OVER12,000.00 DOLLARS. I REQUESTED THE PAYOUT ON 11/06/2023 AND WAS APPROVED FOR 1200. AND 1068.00 0N 12/13/2023. AT WHICH TIME I HAVE BEEN INCONTACT AND HAVE ALL EMAILS AND CONVERSATIONS BETWEEN CUSTOMER SERVICE AND THE PAYOUT DEPARTMENT. IT HAS BEEN OVER 20DAYS AND I STILL HAVE NOT GOTTEN MY WINNINGS. I HAVE NOT GOTTEN ANY RESONSE FROM THEM SINSE12/14/2023 AND WAS TOLD AT THAT TIME THAT MY PAYMENTS HAVE BEEN EXPEDITED BUT STILL HAVE NOT RECIEVED A PENNY AND ALL CORRESPONDENCES HAVE STOPPED. GRANTED I DID NOT PUT THAT MUCH MONEY INTO THE CASINO HOWEVERE HIT A JACKPOT AND MY WINNINGS WENT TO 6800.00 , I WON THE MONEY FARE AND SQUARE. I HAVE SENT THE ALL THAT HAS BEEN REQUESTED OF ME STILL TO GET THE RUN AROUND FROM THEM. CAN SOME ONE PLEASE HELP ME RESOLVE THE ISSUE WITH THIS PARTICULAR CASINO. I WILL BE HAPPY TO SUPPLY ALL CORRESPONDENCE WITH THEM IN ORDER TO GET THIS RESOLVED.

Dear pattimiller572,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear pattimiller572,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.