Slots Garden Casino - Player’s withdrawal has been confiscated.

I followed the terms and conditions to a tee. I claimed a free chip that they sent me. I played the given spins. I played through the rollover with as normal. I verified my information and identify with ZERO issues. I made a deposit that also verified my identify (??? It’s crypto?). Only for slotsgarden to void my withdrawal completely and not refund me any of the money. Claiming I breached the terms and conditions.

Dear Hammyt,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re experiencing with your withdrawal from the casino.

To better understand and assist you with your complaint, could you please provide us with more detailed information on the following points:

• Was this the first free bonus you redeemed at this casino?
• When did you submit your withdrawal request?
• Could you provide any relevant communication or evidence, such as emails or screenshots, showing your interactions with the casino’s support team?

Please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

This was not my first free bonus that I redeemed from this online casino.

I submitted the withdrawal request July 4th at roughly 11 pm est. 10 minutes later my request was denied and all of the money was voided and gone.

I am working on obtaining the support chats.

Hi Hammyt,

Please understand that most online casinos do not permit consecutive redemption of free bonuses. Between redeeming each free bonus, players are typically required to make a real money deposit and use it for gameplay.

• Could you please confirm if you have recently made any real money deposits that were used for gameplay?

Thank you.

Yes I had made the minimum deposit in order to withdrawal from this online casino

Hello Hammyt,

We would like to update you that due to Petronela, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Petronela has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Petronela will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hi Hammyt,

I was wondering if you made a real money deposit before redeeming your last free bonus, as the casino requires a real money deposit between consecutive free bonuses.

If you only deposited real money after completing the wagering for your last free bonus to verify your payment method, and previously activated other free bonuses without making a real money deposit between them, we won't be able to assist you.

Looking forward to your response.

Dear Hammyt,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.