The player from the United States had played with a bonus and fulfilled its conditions, but was only able to withdraw $100. The casino had requested documentation for verification. However, despite our efforts to communicate and understand the situation, the player had failed to respond to our inquiries. Consequently, we had to reject the case due to the lack of response.
Slots Garden Casino - Player’s winnings are limited after meeting bonus requirements.
Amount: $800
Slots Garden Casino
Safety Index:Below averageSafety Index
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5.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
WARNING@@@@@@PLEASE, PLEASE DO NOT PLAY ON THIS ONLINE CASINO. I REPEAT, DO NOT PLAY THIS CASINO. THEY ARE A BUNCH OF CROOKS. PLAYED WITH BONUS, MET THE PAY THRU AND I WOULD ONLY GET 100 dollars. .plus, you want all this documentation for verification @@@@@@@
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1 year ago
Dear v8fr8b2msn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you accumulated your winnings with or without an active bonus?
- If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Dear v8fr8b2msn,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
