Slots Garden Casino - Player’s struggling to withdraw her winnings.

Good day,

I am having difficulty withdrawing. I am not given an option to EFT. I have verified myself but cannot verify banking details etc.

I have opened chats, sent 4 emails. No feedback.

Please assist.

Thanks

Dear mignon88,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No there is no other option except bitcoin and I have never used that platform before.

There was always options like EFT and wire transfer etc. But not now when I have actually won money and able to withdraw.

If Bitcoin is the only payment method available for withdrawals, I’m afraid you’ll need to set it up. It is fast and safe and you can always convert Bitcoin to cash and ultimately move it to a bank account. There is a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/). 

Please let me know how you'd like to proceed.

Dear mignon88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good day,

Initially I had to deposit $10 to verify my bitcoin account which does not make sense. I just dont understand why there are a variety of options available for deposits but only one for withdrawing and depositing $10 to verify?

I just logged in to view to take screenshots and now I am being advised I do not meet the requirements to use the bit wallet to withdraw as i have never deposited in crypto which is correct. No other option is available. I cannot upload screenshots. I would like to send it possibly on another platform?

It is a common practice to be asked to place a minimum deposit before being able to request a withdrawal through a newly registered payment method. It serves as verification for the casino. Please, follow the casino's instructions, place a minimum real money deposit and keep me updated.

Meanwhile, if you wish to forward any supporting evidence or relevant communication, my email address is petronela.k@casino.guru.

Dear mignon88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.