Slots Empire Casino - Player is complaining about financial problems.

I lost $17 000 and close that much bonus I complain and ask to be something done but they just

MANIPULATE WITH ME ABUSE ME MAKE FUN OF MY LOST AND REPID THATS HOW IS YOU'RE LOCK.

Person who is my personal Host Hazel block everybody and no one can do anything about my problem just her.

When I complain to ASISTAN department she get my email and respond, when I try reach financial department she get my email and respond, when I try to look for more help she just get everywhere and I can't talk with not other host either boss either no one,just her.

When I confronted her about this suspicious how one person can be everything she go and resend same email under different name.

I can't get least 50% of my lost.

I can't reach nobody just her.

Please I need help about my lost money.

Dear binasamina,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem, as I am not sure what happened and why you believe that the casino should refund your lost money. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Kristina

What do you need?

Email me private I will provide you what you want.

And here we don't talk about just lost money,way how I LOST IS INSANE.

To put $17 000 and all bonus and to don't win anything. Common LET'S FACE SCAM REALITY.Also it's not just that,when I ask for help they treat me like nothing, example they gonna disconnected me 5-6 time,the Wil make me feel so low.When I try to email assistant my Vip host respond, when I try reach financial department my Vip host respond, when I try reach highest menager my Vip host respond.Are that OK one person be everything, and be stock with just only one person. When i confronted her after that I receive same email what she send me before but under other name.And why if there everything is Legal she give me high bonus,but like always was lost.You see I contact this side because you offer help,but instead that your first respond was how USA player complain about lost.Why than you offer help to people if you're not friendly and you're not willing for help?

Are you be OK if you lost that much money,be treated unfair and don't win and don't have any withdrawal?

I know there is not something right.

Thank you for your reply and clarification, binasamina. Would you be so kind and forward me your whole game history? My email address is kristina.s@casino.guru. Thank you in advance.

I will.Just I'm not sure how,I know just only one way that's is to make screen shot,do is that OK?

Also I will see do is there other option.

I ask my Host to send me Tru email my history but since that she never get in touch with me. I call over 10 times but she is nowhere.

Thank you very much binasamina for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Ok.Thank you.But how hi going to contact me?

Hello binasamina.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hello binasamina,

Thank you for your feedback. Please be informed that Slots Empire Casino guarantees fair play, which is ensured by the use of the reputable RTG software, based on the modern RNG (Random Number Generator) technology. This technology provides truly random and unbiased results in all the games presented at Slots Empire Casino. The Customer hereby agrees that the Random Number Generator used by Slots Empire Casino will determine the outcomes of the gaming rounds, and accepts all outcomes of game rounds provided by the Casino’s betting interface as final and binding. Should you have any questions regarding any particular game / bet we’d be happy to assist.

I’d like to admit the fact that the best customer experience is the aim of ours. We do our best to bring personal approach for each and every customer. Therefore, there was a personal VIP host assigned to you in order to assist you in a timely manner regarding any question you might ever have.

Regards,

Slots Empire Casino Team

I'm not AGREE.

My lost is proff of opposite.

My lost is $17 000.There is nothing Fer.

Prove any costumer to lost that much money,with not chance to play least amount of time.But it's not just my money,also on top of that close that much bonuses. What's here is Fer.

Treatment is was vary bad,you make fun of me,because I complain about my lost,and begun you like human beings to see,to check how that's possible. I was dropped from the live chat sometime 6-7 times,and you force me and keep me on stand by till chat was end.You DISREPECT ME AND TRATING VERY BAD.If there nothing be done I will go further and ask more help from agency. This is not Fer and not OK at all.

Also Sir Josef I send you on email conversation of my last chat,you can see with your eyes how I'm treated from my personal Vip host,I'm not able to reach her weeks.On the top I start to look and go further because whatever where I send email to Empire for help I have responses from my Vip host.

And Abuse what I have from there side it's make me shake, just one example.

After I lost over 12 000 when I complain she ask me for identity confirmation and she give me hard time almost month, but they have everything of me,my license,social security, bills, everything, but she say she need one more time ,but after all that lost.What's point all of that situation. I was manipulate and really abuse,more what I complain more I lost.And still I'm waiting my deposit and play history on email from her..

I can you prove all my transactions from bank crypto and bitcoin account.

All that lost I'm with zero withrowal from there Casino.

That's reson why they have to do something. Because there not Fer play at all.

Dear Slots Empire Casino team.

Thank you very much for your cooperation. Please, could you provide us with the player's game history? You can forward it to my email address, jozef.k@casino.guru.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Jozef,

We will be happy to provide you with all the necessary information. Could you please indicate the dates of the player's gaming history you are interested in?

Regards,

Slots Empire Casino Team

From April 15/2021.

I don't get still. I want to know to is that OK to lost and do is that how they call fer play.

Dear Jozef,

We have provided you with the requested evidence on November 29. Please let me know whether you have successfully received it.

Regards,

Slots Empire Casino

Hello there.

I can confirm that I have received the promised documentation. We are going to examine all the info and get back to you as soon as possible. I am extending the timer by 7 days.

Ok is going to wait for your report.

Please let me know soonest you examine, I want see what's going on and do is be any deal there.

Dear Binasamina.

We have finished with our examination, and unfortunately, I have no good news. Your bet history has not shown anything wrong, not even anything suspicious (return is quite high). Therefore, we believe you are not entitled to receive the refund, and we are forced to reject your case. 

I understand that you lost quite a big amount, but it does not mean that there is anything wrong with the casino. I highly recommend you to check our article on how casino games work. 

https://casino.guru/learn-about-games-of-chance-rtp-variance

Of course, you have every right not to agree with our decision. Another option is to contact the casino licensing authority. I can help you with it, so contact me if you have any questions.

Best regards, Jozef

jozef.k@casino.guru