Slots & Luck Casino - Player's withdrawal is delayed.

Haven't got my withdraw since the 9 december 2023, and they have disabled my live chat because i was trying to ask withi didn't get it

Dear HyggeGutter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Has the casino offered any explanation for the delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

og deres forklaring på at den var forsinket var at det var problemer med withdraw gateaway, men fik afvide hele tiden den burde være der til sidst i uge og det har jeg fået afvide i 3 uger.

Thank you very much, HyggeGutter, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear HyggeGutter,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Slots & Luck Casino representative to join this conversation.

Dear Slots & Luck Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Ja altså det var min no depositum bonus, og der vandt jeg 89$ efter at have gennemspillet 35x for no deposit bonus, jeg ville så Hive de 89$ ud i crypto, men jeg har ik fået dem endnu, og jeg startede withdrawal d 9 december 2023, og har ikke fået en krone endnu, det er enlig det, håber jeg kan få den udbetalt

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear HyggeGutter,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka