Slots & Luck Casino Review

The player from Michigan had experienced a delay in the withdrawal process from Slots & Luck Casino. His withdrawal had been pending for 19 days, despite having successfully withdrawn in the past. The casino's customer support had been unresponsive. The player's account had been fully verified since 11/7/2023, and his last successful withdrawal was on 11/8/2023. We had attempted to contact the casino multiple times without success and extended the timer for their response by 7 days. Due to the casino's lack of cooperation and absence of a valid license, we marked the complaint as 'unresolved'.

The player from Chile had successfully rolled over a welcome bonus and had attempted to withdraw winnings in BTC. His withdrawal request, made back in December 2023, was still pending and the casino had ceased chat support and wasn't replying to emails. The player had confirmed that the bonus was a no-deposit one and he hadn't made any deposits to the casino. The Complaints Team had tried to invite the casino to join the conversation, but the player informed them that the casino's page was no longer active. Despite repeated attempts, the Complaints Team had been unable to establish contact with the casino, which apparently had been operating without a valid license. The complaint had been marked as 'unresolved'.

The player from the United States was concerned about a pending $500 BTC withdrawal that was taking longer than usual. Additionally, all of the casino's communication channels (24/7 chat, email, phone) appeared to be unresponsive. Despite the player's previous successful withdrawals and completed KYC verification, the casino had not responded to her inquiries. We attempted to contact the casino multiple times but received no response. Due to the casino's lack of a valid license and apparent closure, we marked the complaint as 'unresolved'. We advised the player to select casinos based on reviews and ratings in the future to avoid similar issues.

The player from Denmark had requested a withdrawal two weeks prior and it was still pending. The player had won $89 from a no deposit bonus and wanted to withdraw the money in crypto. The casino had explained that the delay was due to issues with the withdrawal gateway. Despite multiple attempts to contact the casino for a resolution, we had received no response. The casino was operating without a valid license and didn't refer to any ADR service, limiting our ability to intervene. As a result, the complaint was marked as 'unresolved', which could have negatively affected the casino's rating. We had advised the player to choose casinos based on their reviews and ratings in the future.

The player from Austria had requested a withdrawal less than two weeks prior to submitting this complaint. His money had not been received yet. Despite extending the complaint's duration twice, the player failed to provide further information or respond to messages. As a result, we were unable to investigate the case further and had to reject the complaint.

The player from Portugal had used a 'no deposit bonus' and had won around 2500€; however, the withdrawal limit had been 100€. When he had attempted to withdraw, the casino had begun a lengthy validation process, insisting on passport identification and rejecting other official documents like the National ID card or Driver's License. The player had expressed frustration as he did not have a passport and the casino's terms and conditions had not specified this requirement. Despite our team's efforts to mediate the situation and repeated attempts to contact the casino, the casino had not responded. As a result, we had marked the complaint as 'unresolved', which could have negatively affected the casino's rating.

The player from Brazil had used a bonus code on a casino, completed the bonus rollover, and requested a withdrawal of $100 in early December. He alleged that the casino continuously delayed his payment and sought assistance for his payout. The casino had requested additional verification via a passport, which the player couldn't provide, leading to further delays. Despite our intervention and multiple attempts to contact the casino, there was no response. Unfortunately, since the casino operated without a valid license and didn't refer to any ADR service, we were unable to resolve the issue. The complaint had been marked as 'unresolved'.

The player from Indonesia had been dealing with a delay in the withdrawal process for a week. The Complaints Team had advised the player that withdrawal delays could be standard due to reasons such as unfinished KYC verification or high volume of withdrawal requests. They suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. The team had extended the complaint response timer by seven days. However, due to the player's lack of response to their messages and questions, the complaint could not be investigated further and was subsequently rejected.

The player from Brazil had won 1900 dollars at an online casino, which had been reduced to 100 dollars according to the bonus rules. However, the player's withdrawal request had been delayed and he had only received 80 dollars. The player had claimed that the casino did not have a license and lacked a KYC verification system. He had also accused the casino of blocking all forms of communication with him. Despite our attempts to mediate, the player decided to pursue legal action against the casino. Due to the lack of evidence provided by the player, we had to close the complaint as rejected.

The player from Switzerland had difficulty with wagering requirements at an online casino. His balance had not transferred from 'Bonus' to real money, which had raised his concerns. Despite his attempts, the casino had not responded. After the player had contacted our Complaints Team, we had asked for relevant communication and details. The player had confirmed an error acknowledged by the casino's live chat and mentioned his account had been blocked. We had advised the player to wait for two weeks for the casino to process the payment. The player later reported having received the payment, thanking our team for the assistance. The complaint was then marked as 'resolved'.