Slots & Luck Casino - Player's withdrawal is delayed.

I won 1900 dollars on my first attempt, but according to the T&C, it was converted to 100 dollars. I requested a cashout and they told me it would take 3 to 5 business days to process. It's been 8 days and every day they come up with a new lie. I've made a complaint to the police and my lawyer will be reporting this casino to the League of Play. Do not trust your money with this establishment. I have everything recorded with screenshots and videos that will be used in the legal proceedings and complaint.

Dear OMATHEUSsala,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots & Luck Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you won from a no-deposit bonus?
• Have you made any deposits in the casino?
• Have you completed account verification in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The casino DID NOT MET THE DEADLINE for payment and is making up lies every day to avoid making the payment. As it was not resolved, we filed a report with the police and will follow up with a report to the gaming league.

We have already sent a report to the American police. We will also file a complaint against Casimo Guru for conniving at.this.type.of crime

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

In the meantime, kindly respond to the questions I asked above. I'll await your response.

The casino operates without a license, there are several reports of casino misconduct. The casino DOES NOT HAVE A KYC VERIFICATION SYSTEM and never requested it. They gave a deadline of 3 to 5 working days maximum, I'm on the eighth working day. THE CASINO OWN ASSUMES THAT IT MADE ME WRONG and you ask me to wait 14 days? Let them think before inventing this fake term.

I have just sued BCG and the Texas police against the casino. They really are a criminal organization and do not pay the winnings. A criminal case was also registered in the American court. I won't let it go.

This gang asks to resolve the problems with the money they stole through a fake email. We have already contacted the American and Portuguese authorities and BCG to take the casino offline. We obtained the IP of the casino server and discovered that it is a criminal money laundering organization. Even Casbio Guru is in the middle and will be notified within 24 hours

It seems the email on the casino's website contains a typo for customerservice@slotsandluck.com

Have you contacted the email the live chat suggested? compliance@slotsandluck.com

Please let me know what response you received from the casino, and please share a screenshot of your withdrawal request made in the casino.

They paid me part of what they promised.

Could you please specify how much the casino paid you?

How much did the casino promise to pay you?

Initially I won 1900. The casino made a deal to pay 100USD and they paid me 80 USD.

They blocked me from all forms of communication, including the telephone.

If you want, I have the entire transaction documented. They disappeared with the money from my bonus account that was in 1900 and left only 80 dollars. In conversation with the customer service they had to pay me 100usd. This has been defined. But one of the attendants was left to see the possibility of paying by hand for the loss and for all the inconvenience. I tried to contact them but they blocked me on all means of communication, including telephone. Just from the telephone bill, I received a bill of 134 dollars. In other words, in addition to not receiving the correct amount, it will result in a loss on your telephone bill. Now I can't even use the phone anymore due to the blocking that was done.

Please help me to at least recover this amount from the phone bill I just received. I'm very tense, with my father in the ICU and I was hit by the dock. Thanks in advance.

Just one more detail. Before that I played for ten thousand dollars a month at another casino, if they had at least been honest with me, obviously I would only play there, but they weren't. Help me

Please send me the communication with the casino to my email at tomas@casino.guru

I can't send it to you because the casino has blocked me from all communication access. They are criminals and I am already taking appropriate measures

The material I have as prints is with the lawyer, unfortunately he requests legal confidentiality. Thanks for trying to help

Has the casino explained the difference between these amounts?

Could you please send me the withdrawal transaction confirmation from the withdrawal history of your casino account as well as the confirmation of received funds from your phone bill?

Please send this information to my email at tomas@casino.guru

I'll await your response.

Dear OMATHEUSsala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Forgive me for the delay in responding. In the meantime, my father passed away and was away from the internet. I will include here the value of my telephone bill for last month and a printout of the amount received by the casino. Please help me receive this difference. I also included a comparison of telephone bills so you can see the difference in value between December and January, where international calls came.

If you don't succeed, I will continue with the team of lawyers who confirmed that I will be able to legally receive the 1900 dollars I won. I will definitely not be at a loss. If you can help me with receiving the amount, let me know and I will give you the current address of my Bitcoin wallet and for the deposit. If not, I'll come back and let you know how the legal process is going. Thank you for your help

Below is the withdrawal receipt

Good afternoon. My lawyers discovered that the casino was taken offline. As we have everything proven (prints, emails, server ID, internet domain registration) we chose to go to court to receive the 1900 dollars once we were able to identify those responsible for the fraudulent casino. We are already in contact with international authorities to block the assets and money of those involved. I believe that by the end of this week, those involved will be summoned by the police. If you need any information, we are at your disposal.

Thanks for the update, I am sorry for your loss.

Please note that without any evidence we can't pursue the case. Please share the screenshots you mentioned in your previous posts.

You can share them here or send the information to my email at tomas@casino.guru

Thank you for your help but I will pursue legal action

Remembering that you will also be cited in court

I am sorry we couldn't help. I wish you the best of luck pursuing the case in court. Feel free to refer to this complaint if you need.

Without evidence we requested the complaint will be closed as rejected. Thanks for your understanding.

Even though we couldn't help you on this occasion, Please do not hesitate to contact us if you run into issues with any online casino in the future.