HomeComplaintsSloto'Cash Casino - Player's deposit is not reflected in casino's account.

Sloto'Cash Casino - Player's deposit is not reflected in casino's account.

Amount: $6

Sloto'Cash Casino
Safety Index:Above average
Submitted: 30 Jul 2023 | Case closed : 14 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the United States made a deposit of $6 via the Bitcoin Lightning Network. Despite the transaction being completed on their end, the funds were not credited to their casino account. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

I deposit $6 via the lightning Network for Bitcoin and my transaction was completed on my end but not credited to my casino account. Upon contacting them they told me to wait 30 minutes even though it had already been 30 minutes since I sent the transaction and I was told that I would be contacted by email. I lost access to my money and I don't have use of their services. I feel like this is completely unfair and unprofessional. Be wary of this site!

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1 year ago

Dear spencercbila,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

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1 year ago

Dear spencercbila,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

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