1 year ago
I deposited over $100 and one over $500 I withdrew the money through Bitcoin the same day and I verified my documents the next day. I've been told 7 days I've been told 14 days I've been told a lot of different things but nothing consistent. Please deposit at your own risk! I have nothing but poor things to say about this casino thus far.
Update. Today they canceled my withdrawal of $450 in Bitcoin and another withdrawal was initiated for $241 in Bitcoin and the remaining balance is nowhere to be found. There's no emails that they sent me customer service couldn't answer any of my questions these people are thieves! And if I have to wait another 7 days before I see that $241 I will be suing them.
Update. Today they canceled my withdrawal of $450 in Bitcoin and another withdrawal was initiated for $241 in Bitcoin and the remaining balance is nowhere to be found. There's no emails that they sent me customer service couldn't answer any of my questions these people are thieves! And if I have to wait another 7 days before I see that $241 I will be suing them.
- Long withdrawal.
This Is Vegas Casino
1 year ago
Hello,
Please allow us to explain here, although we can see that our VIP support team has explained this to you in an email correspondence as well.
You deposited $104.60 and claimed a 200% no-wager bonus on top of that with no playthrough requirements. ($209)
In order to protect the establishments and prevent a case where customers immediately cash out their balance together with the bonus, no wager bonuses are always to be deducted from the initial withdrawal amount and only serve as leverage to win.
You only initiated one withdrawal of $450, which was then canceled by our finance department in order to be adjusted, and a new and completed withdrawal of $241 was created in your banking, again by our finance department and not by you.
$450 - $209 (the no-wager bonus amount) = $241
We hope this helps to clear things out.
Have a great day!
This is Vegas
Please allow us to explain here, although we can see that our VIP support team has explained this to you in an email correspondence as well.
You deposited $104.60 and claimed a 200% no-wager bonus on top of that with no playthrough requirements. ($209)
In order to protect the establishments and prevent a case where customers immediately cash out their balance together with the bonus, no wager bonuses are always to be deducted from the initial withdrawal amount and only serve as leverage to win.
You only initiated one withdrawal of $450, which was then canceled by our finance department in order to be adjusted, and a new and completed withdrawal of $241 was created in your banking, again by our finance department and not by you.
$450 - $209 (the no-wager bonus amount) = $241
We hope this helps to clear things out.
Have a great day!
This is Vegas
