The player from Minnesota claimed that he had stopped receiving large deposit match bonuses from Sloto Cash and Uptown Aces casinos, which he used to. He believed his account was locked from receiving these bonuses and now only got offered less valuable ones. We explained to the player that we could not compel casinos to provide bonuses, as they were not obligated to offer any benefits to their players.
Sloto'Cash Casino - Player's bonuses significantly reduced.
Amount: ??
Sloto'Cash Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Hi, I’m contacting you into regards to Sloto cash and uptown aces casino. I wish they would give me my big deposit match slots bonus is back, but they do not give me them anymore .I realize they don’t give me any big match deposit bonuses anymore and it seems that my account is locked from them. I haven’t played for a long time and I don’t understand why they can’t let me use a 400% match deposit or a 300 or 250%. They only give me a 50% match deposit bonus which is really horrible when I was been a loyal customer for many years and I have spent thousands and thousands of dollars , they pay out I’ve never had a problem with that but I don’t understand why I don’t get any bonuses anymore I don’t know if you can do anything about this and contact Sloto cash and uptown aces but I would appreciate it if you could. Thank you so much. Also, there may be nothing you can do about it maybe this isn’t in your criteria to talk about bonus promotions, but if so, I would appreciate it again, thank you .Joseph
Public
Public
10 months ago
Dear Slicksallin1979,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sloto Cash Casino.
Please understand that we are unable to compel casinos to provide you with bonuses. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their promotional offers without prior notification. We do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and cannot influence which bonuses the casino offers players.
Please let me know if there is anything else I might assist you with and thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
