SlotMonster Casino - Player seeks deposit return due to account access issue.

This complaint is regarding the current slottimonster.fi casino.

I would like to request the return of my deposits because I have blocked myself from all sister casinos with my information, yet I was still able to play at this casino despite my serious gambling addiction. I have now sent them an email requesting the closure of my gaming account.

I should not have been allowed to deposit at this casino, and it seems that slottimonster has a questionable reputation overall.

https://www.askgamblers.com/online-casinos/companies/simba-n-v

Here is a list of slottimonster’s sister casinos.

I hope we can resolve this, and slottimonster responds accordingly.

Dear Mntdw,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with SlotMonster and your concerns about their handling of your self-exclusion.

To assist you further, could you please confirm the following:

• When you self-excluded from the sister casinos, were you provided with a list of all related casinos, including SlotMonster?
• Have you informed SlotMonster directly about your gambling problem prior to or during your play?

It’s important to note that self-exclusion policies vary depending on the casino’s licensing jurisdiction. Unfortunately, the licenses under Comoros (AOFA) and Curaçao (GCB) do not require casinos to block players across all sister casinos unless specifically informed.

To assist you further, I must emphasize that if you did not inform SlotMonster directly about your gambling problem, we will not be able to help you in this case. Unfortunately, without notifying this casino specifically, they are not obligated to take action based on your self-exclusion with other casinos.

If you wish to be self-excluded from SlotMonster, I strongly advise you to contact them directly and inform them about your gambling problem. This will ensure that they take the necessary steps to close your account and prevent further deposits.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!