SlotMonster Casino - Player seeks deposit return due to account access issue.

This complaint is regarding the current slottimonster.fi casino.

I would like to request the return of my deposits because I have blocked myself from all sister casinos with my information, yet I was still able to play at this casino despite my serious gambling addiction. I have now sent them an email requesting the closure of my gaming account.

I should not have been allowed to deposit at this casino, and it seems that slottimonster has a questionable reputation overall.

https://www.askgamblers.com/online-casinos/companies/simba-n-v

Here is a list of slottimonster’s sister casinos.

I hope we can resolve this, and slottimonster responds accordingly.

Dear Mntdw,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with SlotMonster and your concerns about their handling of your self-exclusion.

To assist you further, could you please confirm the following:

• When you self-excluded from the sister casinos, were you provided with a list of all related casinos, including SlotMonster?
• Have you informed SlotMonster directly about your gambling problem prior to or during your play?

It’s important to note that self-exclusion policies vary depending on the casino’s licensing jurisdiction. Unfortunately, the licenses under Comoros (AOFA) and Curaçao (GCB) do not require casinos to block players across all sister casinos unless specifically informed.

To assist you further, I must emphasize that if you did not inform SlotMonster directly about your gambling problem, we will not be able to help you in this case. Unfortunately, without notifying this casino specifically, they are not obligated to take action based on your self-exclusion with other casinos.

If you wish to be self-excluded from SlotMonster, I strongly advise you to contact them directly and inform them about your gambling problem. This will ensure that they take the necessary steps to close your account and prevent further deposits.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

I informed them about my problem yesterday by email because they don't have chat. And when I have blocked their sister casinos and have requested to block other sister casinos, I have not received any list, only information that the matter is being handled.

So I managed to play about 300e until I reported my gambling problem to them and now I haven't been there to check if my access has already been blocked. Which I should have done when I blocked the sister casinos.

Hi Mntdw,

Thank you for your update, and I’m sorry to hear about the challenges you’re facing with your self-exclusion request.

• I’d like to ask if you have received any response from SlotMonster regarding your email and self-exclusion request. It’s important that they confirm the closure of your account and block any further access.

As a reminder, self-exclusion from sister casinos will not be effective in this case, as each casino must be contacted directly for self-exclusion, especially if they hold licenses under Comoros (AOFA) or Curaçao (GCB). If you haven’t yet done so, I strongly recommend following up with SlotMonster to ensure they have processed your request.

Please keep me informed about any updates or responses you receive, and I’ll do my best to assist further.

Dear Mntdw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I can't fight for a couple of hundred euros so I want to close the complaint and I definitely ask everyone not to play at that casino and its sister casinos.

Dear Mntdw,

Thank you for your update, and I completely understand your decision to close the complaint. Of course, it’s entirely your choice. However, I just want to ensure that your SlotMonster Casino account has been properly closed and your access blocked, as this is important for your self-exclusion request.

If you haven't yet confirmed with them, I strongly encourage you to follow up to make sure everything is in place.

Additionally, for ongoing support, I recommend using BetBlocker, a free tool that can help you block access to gambling sites. You can learn more and download it here:

BetBlocker

Thank you for keeping me updated, and I wish you the best in managing your gambling experience.

Dear Mntdw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Mntdw,

As per your explicit request, we will proceed with rejecting your complaint and closing the case. We respect your decision and appreciate your feedback.

If you have any further concerns or if there's anything else you'd like to discuss, please feel free to reach out.

Best regards,

Petronela

Casino.Guru