Slotmaniax Casino - Player's withdrawal is delayed.

Ich habe eine Auszahlung am 24.10.2023, 22:46:04 beantragt. Es heißt, dass es bis zu 72 Stunden dauern kann. Leider habe ich meinen Gewinn immer noch nicht bekommen. Ich habe mehrfach nachgefragt im Chat und bekomme immer die selben Antworten. Ich bitte um Hilfe so dass ich meinen Gewinn ausbezahlt bekomme.

Dear Tekkfried,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hallo, ja das ist korrekt.

Nur leider bekomme ich immer die selben Antworten und mir wurde versprochen, dass es maximal 72 Stunden dauert.

Und komplett verifiziert bin ich.

I fully understand your frustration, Tekkfried. However, I will set the timer for an additional 7 days to allow the casino two full weeks to process the payment. If there’s no development by Tuesday next week, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Ok vielen lieben Dank !

Dear Michel,

We sincerely apologize for the less-than-satisfactory experience you encountered with our casino. Our financial team is dedicated to expediting withdrawal requests, but it's important to note that each withdrawal is individually reviewed to ensure the safety and security of our players.

Withdrawal requests typically require a minimum of 72 hours for processing, though in some cases, it may take longer. Our Terms and Conditions state, "Withdrawals shall be provided within 7 (seven) days after completion of KYC and approval of Your Account."

After conducting a thorough account review, it has come to our attention that you initiated a withdrawal request on October 25th. Unfortunately, the status of your withdrawal indicates that the request has failed. This may be due to several possible reasons, including technical issues, provider-related problems, or banking issues. To clarify the specific reason for the failed withdrawal, we kindly recommend reaching out to our live chat representatives or sending an email to support@slotmaniax.com.

Subsequently, you made two deposits, followed by another withdrawal request on our casino, dated October 30, 2023. The status of this withdrawal request is currently marked as "Waiting for confirmation." It's important to note that withdrawals are typically processed within 7 (seven) days following the completion of Know Your Customer (KYC) verification and the approval of your account.

Given that the request was submitted on October 30th, our financial team still has adequate time to review your account and the withdrawal request.

The status of your withdrawal will be updated shortly.

Please rest assured that each withdrawal is individually reviewed to ensure the safety and security of our valued players.

Once again, we deeply regret any inconvenience this may have caused you. Our ongoing commitment is to make your experience as enjoyable as possible at our casino. If you have any questions or require further assistance, please don't hesitate to reach out to us via email or our live chat.

We appreciate your understanding and look forward to providing you with an improved gaming experience in the future.

Sincerely,

SlotmaniaX Casino

Geld erhalten

Vielen lieben Dank

Dear Tekkfried,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Slotmaniax Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru