Slotman Casino - Player’s struggling to withdraw her winnings.

Hello, I have encountered a problem with withdrawing to Casino Slotman. I went there after reading that you give this site a good rating. In fact, at night I tried to withdraw 7000 UAH. I played for my personal funds and after playing I created an application for 7,000 UAH, after waiting from 05/26/22 to 05/30/22, the withdrawal was not carried out, after which I contacted the chat and they answered me like this, interrupt the application, an error may have occurred, after which I and did. 05/31/22 I turned to the chat again, the money was withdrawn a day after the second application was not there !!! Well, they answered me later in a different way, wait up to 10 days, but I immediately began to resent why no one had previously reported such terms, and I contacted the chat for withdrawing funds quite often for 4 days. On 05/31/22 I canceled the application, after playing, I created a new application only for 17,000 UAH. the application was submitted on 06/01/22 and on 06/04/22 the money was not withdrawn, the application is being processed. Today I decided to write to the chat again and find out when the funds will be withdrawn. Having contacted the operator, they again recommended me to interrupt the application, to which I replied that this had already happened and nothing had changed, and after 5 minutes I was informed that there were technical problems on the site now, what kind of answer they refused to give, and I don’t like it all, I've been waiting too long for my conclusion. Everything looks like it's a dishonest site. Constantly throughout the whole time they promise and solve nothing. Are you giving this Casino an 8.2 not too overrated? And most of all, I disliked the fact that it seemed that at the time when I created the application on 05/26/22 they already had these difficulties, but I found out only today. my opinion is that the site is far from being honest and is trying in this way to somehow delay the withdrawal and does not want to pay them.

Dear Nadejdanadejda,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Have you withdrawn any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I play on this site not so long ago, at night they asked me for verification to withdraw, I passed it. At first I bet 7000 UAH for withdrawal, it was 05/26/22. Then, on May 30, I contacted the chat asking why the withdrawal was being processed for so long, to which the chat operator answered me to interrupt the application in a new way, perhaps there was a glitch. I did just that, put a request for withdrawal on a new one, after waiting until May 31, the application was not processed, and then I wrote to the support chat, to which they answered that my withdrawal was being checked and it could be up to 10 days, I was immediately indignant at why I was not informed about this earlier, I would not have canceled the application that I had been waiting for 4 days. In general, I freaked out and rejected it and continued the game. On 06/01/22 I placed a new order for only UAH 17,000. After waiting 4 days, I scribbled again, and they answered me that the site had technical difficulties in withdrawing. as it turned out later, they were already at the time of the withdrawal. I again asked why not one operator had previously reported this, and after all, I had contacted the chat many times since May 26. In general, having not received a satisfying answer, I wrote to them that I would complain and write for their website that they did not pay funds in case of winning, and an hour after that I applied again because while I was writing a complaint to you, my application was rejected again, when I wrote why to me they answered that there was some hitch and that I would again create an application in a new way, and promised that the application would be processed within 2 hours by the manager., I asked that the problem was solved, the problems were eliminated, they answered Yes!!! Of course, after that I was delighted and waited for the withdrawal, but on 06/05/22 one of the operators of the Mayor's Office admitted to me that the payment system through which the withdrawals were processed was not working, and at the moment there is not a single alternative how to withdraw my funds to me, as if they were working on this solution to the problem. So that's what I personally think about this, I'm more than sure it's a complete scam!!!!! Why do all the operators write different things, why before that they did not want to report as if they had no right, but yesterday they admitted that all this looks very strange. I won't just leave it like that.

This is a brazen site, probably the most inadequate one I have ever encountered, the verification has been passed and there is not the slightest reason not to return my winnings, everything they write to me is a complete lie, there is always something new or somewhere in the same way they are confused and completely ignorant information that does not correspond to the one that another operator can write. Just look, the operator Mary told me that the next day I would be connected with her so that she would check whether something had changed or not. When I wrote to the operator, he replied that she was not available now, I asked when she would be able to write to her, to which they answered that they didn’t know, or that’s bullshit out of the blue.

Thank you very much, Nadejdanadejda, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Tell me, did you find out something? No matter how they withdraw money, they don’t collect it, they constantly write different things, one operator writes one another completely the opposite, they already got me so much !!!! Well, it's not good for what kind of deception on this site, and not for some reason you did not influence this site. How much longer do I have to wait so maybe they won't display anything at all or don't gather at all. I don't trust them that they really can't make a withdrawal, they just don't want to do it.

Hello Nadejdanadejda.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Look at the same thing, applications hang not being processed, they were not even rejected, but they again inform me that they can’t withdraw funds now, and they don’t even try.

3 weeks! for three weeks they write to me that they have problems, I sent them such a bank card through which all transfers are made, etc. Look, I'll show you the skin from banking, this card is the First Ukrainian International Bank, on this card all payments, transfers are credited, nothing is blocked on any site wherever I play. There are written operations abroad around the world I have exhibited. If they can’t solve the problem with the payment system, let them find a method of how to withdraw, well, promise day by day for 3 weeks, well, that’s just completely nonsense, so in order to withdraw funds to this bank card, I needed to make a minimum deposit from it and make bets by ×3 from the amount of the deposit, but there is no sense, as they did not withdraw and do not withdraw.

This site continues to write to me that the problem regarding the withdrawal is not resolved, I answered them that I don’t believe that this problem exists at all. I do not believe that it is really impossible to solve the problem for such a long time.

This is a scam casino that does not pay winnings to its players.

But the vbet casino where you have a rating of 4.9 on it, that is, much worse than at the SLOYТMAN casino, the money is given out in case of application for a maximum of 1 or two minutes, I have withdrawn about 100,000 UAH for 5 days of playing on this site and I did not expect a single application even 10 minutes and even deduced 14,990 hryvnia. The site is far from good, not the same as described by you, you see how it turns out where the funds are not returned for 3 weeks, you have a very worthy site there, in your opinion, in fact it is a complete scam. I give an example at vbet casino and show you the withdrawals and deposits on this site in the screenshots. Maybe it's so beneficial for you that those sites that really pay winnings instantly you expose such sites as bad. And a site like SLOTMAN you seem to have an impeccable reputation. I show with an example.

Here I also give you an example of 1 win !!!! This is a good site on which payments are made within 5 minutes maximum, you have a bad reputation for them rating 1.0 ((((You see how those sites that really pay winnings in your lower rating turn out. Discount for you pictures of what I play there and withdraw money playing there somewhere for 8 days

And you have such a negative reputation on this site, but on Slotman, which does not give away, you will win from 05/26/22 to 06/18/22. you give them 8.2 points is not bold then? And where the output in 2 minutes rating is 1.0. and how do you get it?

The verdict, your site icons show false information

Hello, I am writing to you with good news, yesterday, on 06/21/22, the withdrawal was approved by the manager for the crypto wallet)) in general, thank you for not standing aside to my complaint, the only bad thing is that I had to wait a very long time for 27 days. Well, thank you anyway, you can put the complaint as resolved

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

This is also very correct, it’s not really a matter of not explaining anything without paying the players their conclusions. With a crypt, they could have withdrawn the same way on the very first day, at least offer, otherwise they were playing for time, and apparently they simply did not want to pay my funds

Hello,

We apologize for the inconvenience once again! Unfortunately, there were difficulties with the withdrawal of funds to the player's card, the system gave an error.  

But the situation was resolved, and the player got her winnings! 

Best regards,

Support Slotman

Yes, I absolutely agree the money was paid, I have no complaints

Dear Nadejdanadejda,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards, Jozef