Slotman Casino - Player’s struggling to access her account.

They are not letting me back in my account to play they keep giving me bogus passwords that don’t work

Dear Victoria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if there’s any notification or message when you try to log in? What exactly does it say, when you try to enter your Username and Password? From the forwarded screenshots the problem seems to be purely technical. Have you tried following the casino's instructions? Are there any funds being held by the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please just close my account I’m done with casinos I’m very sick and I don’t need the stress keep the money close my account

Dear Victoria,

Unfortunately, you are the only one who can request account closure directly from the casino. We can't do it for you. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Slotman Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@slotman.com (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Nevertheless, please bear in mind, that in order to receive your withheld funds, you will need to complete the KYC verification.

Thank you in advance.

Dear Victoria,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Slotman casino is not giving me the proper temporary password to login to my account

i just tried again and again they are sending me fake passwords

Dear Victoria,

Could you please advise if you wish to have your account reopened or closed permanently? Thank you in advance.

I would like to have my account reopened thank you

Dear Victoria,

You have stated in your previous message that you are sick and do not wish to continue playing. I would like to emphasize that casinos take this kind of information very seriously and I would be surprised if your account remains blocked afterward. However, since you have funds being held by the casino inside your account, we will try o help you.

I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Victoria,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Slotman Casino to join the conversation and participate in the resolution of this complaint.

Dear Slotman Casino,

Can you provide any further information regarding the problems the player is experiencing with their account?

Kind regards,

Adam

That’s fine I would like to be able to play my monies

We would like to ask Slotman Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Victoria,

Has there been any development with your account?

Kind regards,

Adam

Dear Casino Guru, 

We have spoken to Victoria on numerous occasions and reset her password. For one reason or another, she has not been able to login with these details. 

Dear Victoria, please reach out to our customer support team, who are available 24-7, and let's resolve this issue. You may have copied some additional letters when trying to login to your account, but I'm sure we can resolve this via live chat very quickly. 

Kind regards, Slotman Casino Customer Support

I have done this before several times if you are willing to give me a real one you can send it to my email again

Thank you for your response, Slotman Casino.

Dear Victoria,

I appreciate your frustration, but it may be worth trying to contact live support again. Perhaps they can give you a new password and keep the chat open while you attempt to log in, that way if there is any error you can show them exactly what is happening.

Please let us know if you make any progress.

Ok

Dear Victoria,

Have you now been able to log in to your account? Please provide us with an update on the situation.

Kind regards,

Adam

Dear Victoria,

Please respond and clarify if the matter has now been resolved. Please be aware that if we do not hear from you within the set timeframe, the complaint will be rejected.

Kind regards,

Adam

Dear Victoria,

It may be that this matter has been resolved, but without confirmation from you, we are left with no option but to reject this complaint. It can be reopened at any time.

Kind regards,

Adam