Slotman Casino - Player’s criticizing false advertisement of bonus.

I get this email that there are two bonuses for me… first one being a 35 FS - no deposit

i can’t find it anywhere in my account upon logging in to activate it so I ask an agent.

the agent tells me I have to deposit with code CANADA75 (it’s the other bonus offered) to get my no deposit (first bonus) free spins?

when asked about what "no deposit" means I’m ignored.

the casinos terms and conditions also state " only one bonus can be activated at one time only"

so I don’t understand. This casino a sham?

Dear oskarzbroja,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue.

Could you please advise which exact bonus you have tried to redeem? Have you tried to communicate this issue with casino? Did you receive any explanation why your Free Spins haven’t been activated?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

casino has honored the no depo free spins.

received a private email from the agent I was speaking with.

Screenshot attached

Thank you, oskarzbroja, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Resolved

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, oskarzbroja, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru