The player from Germany had his account blocked due to opening multiple accounts in the casino. The issue was successfully resolved as the player received a refund.
Slotman Casino - Player's account was blocked.
Amount: €280
Slotman Casino
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8.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Accidentally opened a second account, all of my details were the same as when I opened the first one. I deposited a total of 280 euros, nobody was interested there if I already had an account. I then won 500 euros which I wanted to cash out. puff cake. My account was blocked with the reference that I already have an account, I should get back the 280 euros I paid in, since then it's only been said that the department will contact me when I get the money. That's why I want to file a complaint as I don't get my money
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1 year ago
Dear Kingeckrim,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I checked the terms and conditions of the casino and I found this: https://slotman.com/terms-and-conditions
9.2 Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.
Could you please explain if either of your accounts was verified? Did you claim bonuses on either of your accounts?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hello and thanks for the quick reply, my original account, which I no longer knew existed, is fully verified. I didn't use a bonus.
Sincerely
Tim
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1 year ago
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So basically I was withheld 500 euros by the casino, announcing that they would at least refund my 280 euros in deposits, but neither 280 nor 500 euros ever reached my account
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1 year ago
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Unfortunately, I still haven't received a cent to this day, I hope you can achieve something
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1 year ago
Thank you very much, Kingeckrim, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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1 year ago
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The case can be closed, after I threatened a lawyer, the money was paid
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1 year ago
Hi Kingeckrim,
Thank you for the update. I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
