The player from Germany is experiencing difficulties accessing his account. Casino experienced some technical glitch but player has received his winnings.
The player from Germany is experiencing difficulties accessing his account. Casino experienced some technical glitch but player has received his winnings.
The player from Germany is experiencing difficulties accessing his account. Casino experienced some technical glitch but player has received his winnings.
Hi,
I registered with Slotman and deposited money without a bonus!
I played normally and when my account was at € 600.38 I was logged out.
Since then I have not been able to log in because my password is supposedly wrong, resetting the password does not work either.
After contacting support, I was assured that the account was not blocked and that there was no rule violation.
It would be an alleged technical problem.
To requests to pay off my credit I just get reply ,, for that they have to log in "what I can not, of course 🙁
I urgently ask for help
Hallo,
ich habe mich bei Slotman registriert und Geld eingezahlt ohne Bonus!
Ich habe ganz normal gespielt und als mein Konto auf einem Stand von 600,38€ war wurde ich ausgeloggt.
Ich kann mich seit dem nicht mehr einloggen da angeblich mein Passwort falsch ist, Passwort zurücksetzten funktioniert auch nicht.
Nach Kontakt zu dem Support wurde mir versichert das, dass Konto nicht gesperrt ist und auch kein Regelbruch vorliegt.
Es wäre ein angebliche ein Technisches Problem.
Auf Anfragen zum auszahlen meines Guthabens bekomme ich nur antworten ,,dafür müssen sie sich einloggen" was ich natürlich nicht kann🙁
ich bitte dringend um Hilfe
Dear Marcel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been advised by the casino when the technical problem will be fixed? Is it an internal casino system issue, or it’s related to your account only?
If there’s ay relevant communication, please forward it to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Marcel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been advised by the casino when the technical problem will be fixed? Is it an internal casino system issue, or it’s related to your account only?
If there’s ay relevant communication, please forward it to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
First it was said that it only affects my account, the next day supposedly globally.
This morning I received an email that it would work again, which is not the case.
I'm just being put off.
Any questions about withdrawals will be ignored or allegedly not possible.
Erst wurde gesagt das es nur mein Konto betrifft, am nächsten Tag angeblich global.
heute morgen kam eine email das es wieder funktionieren würde was aber nicht der Fall ist.
Ich werde nur vertröstet.
Jegliche fragen von Auszahlung wird ignoriert oder ist angeblich nicht möglich.
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Thank you very much, Marcel, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, Marcel, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello Marcel,
I looked at your complaint and will do my best to help you. I would like to invite Slotman Casino into this conversation. Casino, can you please specify what is the problem with the player’s account?
Hello Marcel,
I looked at your complaint and will do my best to help you. I would like to invite Slotman Casino into this conversation. Casino, can you please specify what is the problem with the player’s account?
Hi,
I always hear the same answers in the chat, they are supposedly being worked on and if the error cannot be corrected, the money will be paid out in a different way. I just do not understand why you make me wait so long 🙁
Hallo,
ich höre immer die selben antworten im Chat, es werde daran gearbeitet angeblich und wenn der Fehler nicht behoben werden kann wird das Geld auf einen andere Weise ausgezahlt. Ich verstehe einfach nicht wieso man mich solange warten lässt🙁
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Dear Marcel,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
Dear Marcel,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
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