SlotHunter Casino - Player's struggling to complete account verification.

Ich habe vor kurzem eine gewisse Menge Geld auf der Seite Slot Hunter gewonnen. Daraufhin habe ich versucht mich zu verifizieren und habe alle benötigten Dokumente hochgeladen. Allerdings behaupten sie es stimmt was mit meinem Kontoauszug nicht. Ich habe alle Daten und Details überprüft und an den Support der Seite geschickt doch leider behaupten sie immernoch meine Transaktionsdetails seien fehlerhaft. Bitte um Hilfe.

Mit freundlichen Grüßen

Y. Grieshaber

Dear yannikgreezy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly the verification of the payment method is the last obstacle before your withdrawal is processed? Could you please explain in more detail what seems to be a problem with the transaction details?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

ja das ist die Nachricht der Mail und was sie noch benötigen.

Grund: We kindly ask you to upload a pdf bank statement regarding the deposit made on April 20, 2023 18:04 UTC TZ. Proof of deposit must reflect: -the amount -date -merchant's name -sender's name + IBAN on one declaration..

Ich habe einen Screenshot der Überweisung mit meinem Namen bei ihnen hochgeladen doch irgendwie lehnen sie das Dokument immer wieder ab bitte um Hilfe

I apologize for not replying sooner.

If I understand correctly the casino needs a bank statement that is issued by your bank regarding all the transactions from your bank account, where the correct personal information is displayed and the deposit transaction is included in the list of the transactions as well.

Could you please forward the communication (chat transcripts, emails) between you and the casino on the topic?

My email is tomas@casino.guru

Please let me know if you were able to submit the bank statement to the casino or if you need any further assistance.

Hallo ich habe ihnen eine email zukommen lassen mit den restlichen Daten und Informationen wenn sie noch etwas benötigen lassen sie mich es bitte wissen die Seite lehnt nach wie vor die Dokumente ab. Muss ich sonst Nacht bestimmen Auszügen bei meiner Bank fragen und diese gegebenenfalls Kontaktieren?

Thank you for your email.

It seems, that what you submitted to the casino isn't what the casino asked for. Were you able to ask your bank for a bank statement in .pdf format and submit it to the casino with the requested parameters?

Please let me know about the result.

Dear yannikgreezy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.