The player from Germany has been accused of breaching bonus terms by placing bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.
SlotHunter Casino - Player’s bonus winnings have been voided.
Amount: €700
SlotHunter Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
My withdrawal was declined because I allegedly violated the bonus terms.
The money was completely reset.
But I can't remember playing with a stake of more than € 5 and the feature only bought a 20 cents tray and that after the money was wagered.
How can that be possible ?!
MfG Jonas F ******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Jonas23111,
Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found https://www.slothunter.com/bonus-terms-and-conditions:
„The maximum bet while wagering is 5 EUR/USD, 22.5 PLN, 50 NOK, 7.5 CAD, 400 RUB. The max. bet limit (5 EUR) includes bets doubling after a game round has been completed and bonus rounds (purchased within the game)."
We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.
Please do not hesitate to forward your game history in Excel format along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
So if you buy bonuses for more than € 5, even if they are on a stake of € 0.20, are you already violating the conditions?
In every other reputable casino everything that would count as a violation is simply blocked.
Quite bold if you earn € 700 from € 30 and these are simply deleted.
Edited
Automatic translation:
Public
Public
3 years ago
Could you please forward your game history in Excel format? Thank you very much.
Public
Public
3 years ago
Translation
In the course of the game, only 50 of the most recent bets are shown.
Automatic translation:
