Slotexo Casino - Player's withdrawals are delayed.

Good evening, I played at the Slotexo casino.

I deposited without a bonus for the second time, 29€. I have 6,000€ in my account and 1,500€ in withdrawals since the 7th of the month.

In chat, they keep telling me to wait, to wait, but nothing has been processed. Not a single withdrawal from the three active ones since the 7th of the month. I feel like they are deceiving me. If you can help me, please do.

Dear takoylis13,

Thank you very much for submitting your complaint. I’m sorry to hear about the delays with your withdrawals and the frustration you're experiencing.

To better assist you and help resolve this issue, could you please clarify the following:

• Has your account been fully verified, or are there any outstanding documents or issues that need to be addressed?
• Have you received any specific reason from the casino as to why your withdrawals are being delayed?
• Could you please provide details on the withdrawal methods you have chosen and any communication you’ve received regarding the status of your withdrawals?

Your cooperation is crucial for us to proceed with your case and find a resolution. Without your input, we may not be able to continue with the process.

Please feel free to forward any relevant communication or documentation to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an extremely high volume of complaints, we kindly ask for your patience. While we aim to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you happy holidays!

Good evening and thank you very much for your time.

.I have not been asked for any identification.

In the link they have and we click on identification, a message says that everything is working correctly. In the chat that I have spoken to about 7 times since then, I was not told to do anything, just not to worry and that my withdrawals will proceed. Every time the same tape

They tell me that they have a heavy workload and every time they send a message to their financial department, Gianna reminds them.

.the withdrawal method is by bank deposit, I have not been asked for anything, absolutely nothing, they have left me on hold, I have not received any email from them. They just keep telling me in the chat to wait and I am not saying to wait but based on what they say in 3 days ...... and 16 days have passed, maybe something is happening too, they have a limit of €500 per day, we accept withdrawals with 3 open withdrawals of €500 and €6000 in my account, that is, when will I get my money ...................?????????????????????????

Thank you very much, takoylis13, for providing all the necessary information. I will now transfer your complaint to my colleague, Peter (peter.c@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello there,

Thank you takoylis13 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slotexo Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!