The player from Greece made a 100 euro withdrawal request three days ago, but it remains unapproved. After contacting customer support, he was informed the issue would be resolved within three days, but he has seen no progress.
Slotexo Casino - Player’s withdrawal is delayed.
Amount: €100
Slotexo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 20m 45s
Case summary
4 hours ago
Public
Public
yesterday
Translation
I made a withdrawal request for 100 euros at the above-mentioned casino 3 days ago, but it has not been approved as it should have been. In an online chat with them, I was informed that the issue would be resolved within 3 days. I am waiting for a 100 euro withdrawal via Visa card, but there has been no progress! Please assist me in receiving my money. Thank you.
Automatic translation:
Public
Public
5 hours ago
Dear aggelospap90,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Casino Guru is examining the case
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
