Slotexo Casino - Player’s withdrawal is delayed.

I made a withdrawal request for 100 euros at the above-mentioned casino 3 days ago, but it has not been approved as it should have been. In an online chat with them, I was informed that the issue would be resolved within 3 days. I am waiting for a 100 euro withdrawal via Visa card, but there has been no progress! Please assist me in receiving my money. Thank you.

Dear aggelospap90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

verification is not needed, I'm fine with that! ok, we'll wait and contact you again, but I'm very afraid that the casino isn't a scam, because that's what I've seen from the reviews

Thank you for your response. As the two-week period is coming to an end, could you please update me on the current status of your withdrawal request?

Dear aggelospap90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.