Slotbox Casino - Player’s deposit has been delayed.

I made a deposit of R50 which was never credited to my slotbox account, then spoke to their support and the lady said the money was hanging and would be back in my account within an hour but never did until now. I just don't understand how it should take this long to make a deposit and i have given them all proof of my deposit and i still have to suffer for what seems to be their mistakestake.

Dear Rockford,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hi Thomas.

I even contacted my bank and they told me that the money had gone out of my account to slotbox and this was not my first deposit I've done several deposits before to them.

The correspondence with the casino would help us assess the situation and decide on the best course of action. Please share screenshots here or send the information to my email at tomas@casino.guru

Hi Thomas...i had decided to close my account with them after all this. I just couldn't see myself on their site again after the disappointment i have endured so thank you fall all your help but slotbox isn't a safe platform anymore.

I wish I could be of more help.

I genuinely hope your lost deposit will eventually get refunded. Without an open account in the casino, it might not be possible for us to mediate the issue further and the complaint will be closed for this reason.

Don't hesitate to contact us in the future if you encounter issues with any online casino.