The player from Austria was locked out of his account after winning and now cannot log in to access his winnings. The player later informed that he received his winnings, so we closed the complaint as resolved.
Slotbox Casino - Player's account has been closed with remaining winnings.
Amount: €200
Slotbox Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Translation
Had won yesterday and paid out today I had played and won down to 73 euros and suddenly kicked out and can no longer log in so I would like to have my 280 euros in total and never play in this casino again, this is cheating what they would like to do to place an ad
Automatic translation:
Public
Public
10 months ago
Dear Anton54,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your account has been blocked?
Could you please advise if you have passed the KYC verification?
Have you made any successful withdrawals from this casino in the past?
We have noticed that you wrote a negative review for Slotbox Casino on our Trustpilot account. We would like to clarify that our Trustpilot account is intended for reviewing our website and not for reviewing individual casinos. Therefore, we kindly request that you consider withdrawing this review. We truly appreciate your understanding in this matter.
https://ca.trustpilot.com/reviews/64a541dc6e3739c549923da8
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.
Best regards
Veronika
Public
Public
10 months ago
The player updated his Trustpilot review and informed us that the casino paid him out 24 hours after submitting the withdrawal request. Therefore, I will now mark the complaint as resolved in our system.
Dear Anton54, thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards
Veronika
Casino.Guru
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