The player from Germany is experiencing difficulties withdrawing his No Deposit bonus winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Hello everyone, I am always told something else and slowly enough I just want to get my money paid out, nothing more.
Dear Jared,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Do I understand correctly that you have accumulated your winnings from a No Deposit bonus solely?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Hi
it was not a bonus win and I had also paid in I was always asked to implement more and more despite the previously approved payout, even though the bonus had already been paid off !!!!
I have already paid out € 10,000 and allegedly I had to gamble away € 24,000 again! THIS IS SCAM PEOPLE
Do I understand correctly that you're experiencing difficulties completing bonus wagering requirements? Thank you.
Is there any relevant communication that you could forward to petronela.k@casino.guru? Thank you very much in advance.