HomeComplaintsSlot Wolf Casino - Player’s struggling to withdraw his winnings.

Slot Wolf Casino - Player’s struggling to withdraw his winnings.

Amount: €26,000

Slot Wolf Casino
Safety Index:Above average
Submitted: 13 Feb 2021 | Case closed : 08 Mar 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is experiencing difficulties withdrawing his No Deposit bonus winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello everyone, I am always told something else and slowly enough I just want to get my money paid out, nothing more.

Automatic translation:
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3 years ago

Dear Jared,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Do I understand correctly that you have accumulated your winnings from a No Deposit bonus solely?  

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago
Translation

Hi

it was not a bonus win and I had also paid in I was always asked to implement more and more despite the previously approved payout, even though the bonus had already been paid off !!!!

I have already paid out € 10,000 and allegedly I had to gamble away € 24,000 again! THIS IS SCAM PEOPLE

Edited
Automatic translation:
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3 years ago

Do I understand correctly that you're experiencing difficulties completing bonus wagering requirements? Thank you.

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3 years ago
Translation

No !! You get it wrong !!!

there is no more bonus !!!!!!!

Automatic translation:
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3 years ago

Is there any relevant communication that you could forward to petronela.k@casino.guru? Thank you very much in advance.

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3 years ago

Dear Jared,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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