The player from Germany has deposited money into her account, now she’s struggling to access it. We rejected the complaint because the player didn't respond to our messages and questions.
Slot Wolf Casino - Player’s experiencing difficulties to log into her account.
Amount: €500
Slot Wolf Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
Slot Wolf Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
5 years ago
Translation
And yesterday I paid € 500 so the money did not come into my game account and I can not log in constantly password is wrong now make back the new password have already made ten times new can still not invite me
Automatic translation:
Public
Public
5 years ago
Dear Neslihan,
Thank you very much for submitting your complaint. I’m very sorry to hear about your account being blocked. Could you please provide me with more information and details regarding this matter? Does the casino still communicate with you, but you can’t log into your account anymore? Did you receive any explanation from the casino, and could you forward it to me please (my email address is petronela.k@casino.guru)? Do you see any message when you try to access your account? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
