Slot Heist Casino - Player's winnings are confiscated due to multiple accounts issue.

Hello, I have an issue with this Casino. It appears that I have lost $395 that I won with a deposit of $71. I couldn't help but think that they might be stealing from me. I was told by them that there is no record of this in their logs and they are not sure what happened. I was about to withdraw the money but then decided against it and cancelled my withdrawal. Unfortunately, upon canceling, the money did not return to my account. They told me the problem was due to multiple accounts. It's true that I did create a few additional accounts but we agreed a long time ago that the Casino would block those accounts and only leave the main one active where I make the deposits. However, it seems as though they only told me they'd block the other accounts to create an excuse to confiscate my winnings, citing my multiple accounts as the reason. From my perspective, this seems like theft, especially since even my deposit has been taken. They keep telling me that it will be resolved in a couple of hours but it has been more than 10 days and nothing has changed. The only thing that changes is the agent who tells me the same thing about waiting a few more hours. They just keep shifting from one agent to another. I'll attach screenshots of my account activities at the casino as well as my winnings, which they claim are not on the record, but appear on my personal account activities.

Dear LoveAchine,

Thank you very much for submitting your complaint. I'm sorry to hear about the trouble you've encountered with the casino.

To better assist you and understand the situation thoroughly, could you please provide some additional details?

• Can you confirm the timeline of when the multiple accounts were supposed to be blocked by the casino?
• Have you received any communication from the casino regarding the blocking of these additional accounts? If so, could you please provide any relevant correspondence or documentation?
• Do you have any previous communication with the casino regarding your winnings, withdrawals, or account status that you could provide for reference?

If you agree, you can also forward any relevant communication to petronela.k@casino.guru for our further review.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Of course Yes, although I don't remember each Earning or Withdrawal that I wanted to Make, They told me that I had to send them an email to block them, so I sent it but I didn't block them. For months now, I have screenshots of each time they told me that. which I will mail to you once I collect them all.

If they told me 4 days ago that they already blocked them today, I'm just trying to enter some and they are still active, they do this so that if I decide to deposit again, they do the same thing to me

If I had, I have not written to them but their last message was that I did not have any deposit made. and it was all without anything else

I attach this Evidence of How I Sent Emails And Apparently They Removed Them From The Records. because they can't find them and the same agent says he can't find them. When I sent them 2 that day.

Screenshots from the player:

Hi LoveAchine,

• It seems the casino lacks evidence regarding your requests to block other casino accounts. Could you please review your records and forward any relevant communication?
• Did your recent winnings accumulate with or without an active bonus?

Thank you.

Look, here are the screenshots dated from when they tell me the same thing and that they are going to block them.

but I realize that they have done this so they can have an excuse and take away my funds every time I win

Hi LoveAchine,

• Were your recent winnings accumulated with or without an active bonus?

Thank you.

Not without a Bonus and they were not Accumulated. They were Net Profits Profits that I generated from a deposit of 71 usd which They also took from Me and they say they cannot find that I did not deposit and there are the Records and yet they deny it.

Hi LoveAchine,

• Am I correct in understanding that the casino claims they did not receive your deposit of $71?

Thank you.

What they don't know is that I have screenshots of everything and each of the conversations we have had, even if they delete it or say they are not recorded here. I attach a screenshot with the response from an agent or some employee of the casino From an email where I sent him the capture of the hash of the Transaction and what he responded to me And they will not deny Or they will no longer be able to deny that it is their response and it is the email address.

If they don't want to give me my Earnings, that's perfect. But at least they should return the deposit I made... and that's all I'm asking for since I need it.

I am in an urgent situation and I need even my deposit

Hi LoveAchine,

I'm sorry, but the last screenshot you forwarded is too blurred. Could you please send it in better quality?

Thank you.

Dear LoveAchine,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry, I had already uploaded a new screenshot

Well, look in the next chapter, they sent me an email responding to me regarding the transaction and the fact that it was registered.

Thank you very much, LoveAchine, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, LoveAchine,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

However, before I do it, can you please provide me with the hash of the successful transaction (transfer/deposit made to the casino) shown in your screenshots above?

Looking forward to hearing from you.

Dear LoveAchine,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, it will not be possible without the requested.

Best regards,

Branislav, Casino.Guru