Slot Heist Casino Review

The player from Minnesota had been waiting for a withdrawal for less than two weeks but had not received his payout yet. The Complaints Team had advised him that it was common for withdrawals to take some time due to KYC verification or a high volume of withdrawal requests. They recommended waiting at least 14 days after requesting the withdrawal before submitting a complaint. The team had extended the timer by an additional 7 days for the player to respond, but the player failed to respond to the messages and questions. As a result, the complaint was rejected due to the lack of communication.

The player from Wisconsin had deposited money into her account with a 100% match bonus but was later unable to access her account. Attempts to contact the casino via instant message and email had gone unanswered. The player had confirmed that her account was verified and she had previously withdrawn $50 in bitcoin. We had asked for additional evidence such as a screenshot of the error message and an email confirming her registration, but the player did not respond to our request. Consequently, we could not investigate further and had to reject the complaint.

The player from California had successfully withdrawn $2,000 out of the $3,200 winnings and had asked to withdraw an additional $800. Despite assurance from the casino, the payment had not arrived and the player's account seemed to have disappeared. The player claimed that the casino had asked for an additional deposit of $1,000 to release the remaining $800. Despite multiple attempts to withdraw the funds and communication with the casino's customer service, the player had not received the remaining winnings. We had attempted to mediate between the player and the casino, but the casino did not respond. As a result, the complaint had been marked as 'unresolved', which may have negatively affected the casino's rating.

The player from New Jersey had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. Despite the casino having his KYC information, the player expressed frustration over delays and the casino's failure to provide instant payouts as advertised. However, the issue had been resolved with the player eventually receiving his $1000 withdrawal.

The player from Oregon had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that time. The player had encountered issues with the casino's sudden request for KYC verification and accusations of owning multiple accounts. He had asked for his deposit of $50.09 to be returned and was informed that he could only use it for play within the casino, not withdraw it. After over two weeks, the issue had been successfully resolved.