Slootz Casino - Player facing withdrawal delay at casino.

i got 2 withdrawals from this site but i have 3 withdrawals i have been waiting for since december 4 i keep making contact with them and they keep lying i just want my 3 withdrawals

Dear Cgaston73,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Cgaston73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes still pending I have been told on about 5 different occasions that it's on the way. Yes I won off of bonuses and all rollovers were met. Nothing is holding my withdrawal but they keep saying there is a backlog they are dealing with

Thank you very much, Cgaston73, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Slootz Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Everytime I text or chat I'm fed

A Line of bs sites like this one give the good ones a bad name but little do they know I will not stop I earn every dollar I play online and dog gone it if I win I wanna get paid just like if I would have lost they would have

Hello there,

Thank you Cgaston73 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slootz Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. The casino supposedly operates under a license but we weren't able to verify this.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter