Slootz Casino Review

The player from Germany is facing a withdrawal issue with Slootz, a total of 24,000€ with the first payout of 2,000€ and the later 22,000€ haven't been processed. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Germany had requested a payout on November 27th, 2023, but had been encountering delays despite her account having been verified. The player had reported that she had not made any successful withdrawals before and her winnings had been accumulated with a bonus. The player later reported that she could no longer access her account. Despite multiple attempts to contact the casino, we had received no response. The casino had been operating without a valid license and didn't refer to any ADR service, therefore, there was no gaming authority to turn to. The complaint had been marked as 'unresolved', potentially affecting the casino's rating. We had advised the player to choose casinos based on their reviews and ratings in the future.

The player from Quebec, who had met all wagering requirements and had a verified account, had been experiencing a withdrawal delay since November 20th. The casino's support staff had refused to provide explanations or estimated timelines and all attempts to contact had been unanswered. The player's issue was escalated to the Complaints Team who attempted to mediate the situation by contacting the casino multiple times. However, due to the casino's lack of response and absence of a valid license, the issue remained unresolved. The Complaints Team had marked the complaint as 'unresolved' in their system, which may have negatively affected the casino's rating.

The player from California had his withdrawal request of $77 via Bitcoin pending at Slootz.io for over a month. The player insisted he had not violated any terms and had a verified account. Despite our efforts to communicate with Slootz Casino, we received no response. Consequently, we had marked the complaint as 'unresolved'.

The player from Sweden had verified his account and met bonus wagering requirements, and requested a withdrawal on November 1st. Despite multiple inquiries on the casino and affiliate chats and being promised a resolution within two days, the withdrawal was still pending. This had been his first withdrawal attempt from the casino. Our team had attempted to contact the casino multiple times without success. Given the casino's lack of a valid license and absence of any ADR service, we had marked the complaint as 'unresolved'. The casino's rating could have decreased due to this unresolved complaint, which could potentially have influenced its future approach. We had advised the player to choose casinos based on their reviews and ratings in the future to avoid similar situations.

The player from Sweden deposited money and won up to 1000 euros. However, after making a withdrawal and sending emails, the player hasn’t received any reply for two days. The account status is still pending. The complaint was closed as the player stopped responding.

The player from Netherlands had his winnings reduced from €900 to €300 due to the casino's bonus system which limited the cashout to 10x the deposit. Even though his account had been verified, he had waited for his payout for over a month. The player had no prior withdrawal history with the casino and had provided all necessary verification documents. Despite our team's efforts to contact the casino and resolve the issue, the casino had failed to respond. We had marked the complaint as 'unresolved', which might have affected the casino's rating negatively. We had advised the player to choose casinos based on reviews and ratings in the future to avoid similar situations.

The player from Sweden had successfully completed all wagering requirements and attempted to withdraw €500, which aligned with the casino's terms and conditions. The withdrawal was requested on October 26th, but the player had not received the payout due to a delay in processing payments by the casino. Despite our efforts to contact the casino for a resolution, there had been no response. As a result, we had marked the complaint as 'unresolved', which would negatively impact the casino's rating. Unfortunately, the casino was unlicensed, leaving us unable to recommend contacting any Gaming Authority.

The player from Finland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received yet. The player's account had been verified and they had played with a bonus. This had been their first withdrawal attempt at the casino. Despite our team's efforts to contact the casino and resolve the issue, there had been no response from the casino's side. Due to the lack of cooperation from the casino, we marked the complaint as 'unresolved'.

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. We tried to contact the casino, but it didn't react to our messages therefore the complaint was closed as unresolved.

The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. After contacting casino and their affiliates we still weren't able to get a response.

The player from Norway had a problem with a delayed withdrawal of 6500 NOK from an online casino. Despite having his account verified, the funds had not been released and the casino's customer service could not assist. The player did not respond to further communication, which led to the complaint being rejected due to a lack of cooperation.

The player from Finland had won 700€ after depositing 30€ and receiving a bonus, but the casino had reduced the winnings to 300€, stating that winnings could only be up to 10x. The player had eventually received the adjusted winnings. We had clarified that the casino's actions were in accordance with their bonus terms and conditions, which limited the maximum cash out from a bonus play. Despite extending the complaint response time, the player did not provide any additional information, leading us to close the complaint.

The player from Sweden had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn’t been processed yet at that time. We had advised the player to be patient as withdrawals could take a few days or weeks to process, possibly due to KYC verification or high withdrawal request volume. We had extended the complaint resolution timer by 7 days, but the player did not respond. As a result, we could not investigate further and had to reject the complaint.

The player from Germany has won Free Spins in an online casino that have been unplayable for over 24 hours. She has tried to contact support via chat and email multiple times, but has received no response.

The player from the Netherlands has raised concerns about the legality of the online casino's operations, highlighting an alleged misuse of Dutch IP and identification without holding a required Dutch KSA license. Despite her efforts to communicate with the casino, she has not received any responses to her emails or messages.

The player from Sweden won €500 and is having trouble withdrawing the winnings. Despite having a verified account, the casino chat support hasn't been helpful when she asked about her pending withdrawal. The complaint was resolved as the player stopped responding.