The player from Italy struggles to withdraw funds due to their account being locked, despite submitting four video selfies as requested. The casino claims not to have received the videos.
Sisal Casino - Player’s account remains closed with delayed withdrawal.
Amount: €402
Sisal Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 39m 8s
Case summary
4 hours ago
Public
Public
12 hours ago
Translation
Hello, they still refuse to unlock my account even though I'm doing exactly what they ask. I have taken 4 video selfies through their link, yet they claim they haven't received them. They're clearly using an excuse not to pay me, especially because I don't have a record of the documents I send them since I'm forced to use their link.
Automatic translation:
Public
Public
8 hours ago
Dear primaverafelice72,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sisal Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please provide supporting evidence for your claims?
- Could you please specify which service the casino is using to verify your identity?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
