The player from Italy struggles to withdraw funds due to their account being locked, despite submitting four video selfies as requested. The casino claims not to have received the videos.
Hello, they still refuse to unlock my account even though I'm doing exactly what they ask. I have taken 4 video selfies through their link, yet they claim they haven't received them. They're clearly using an excuse not to pay me, especially because I don't have a record of the documents I send them since I'm forced to use their link.
Dear primaverafelice72,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sisal Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
for evidence to support my thesis I don't know since they force me to upload the documents from their link, you can ask them maybe and if they tell you that I didn't send them anything which is false then I'll take selfies and photos of the document and send them to you I don't know, are you talking to the Sisal casino?
I have asked for explanations via email several times: they just answer like this
Thanks for your reply, primaverafelice72.
I appreciate your patience.
If possible could you please share the selfie you submitted with me as well? My email is tomas@casino.guru