Dear Paul96,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you received a positive response regarding the verification of your documents?
- Have you accumulated your winnings with the help of bonuses?
If there is any relevant communication between you and the casino, please forward the correspondence to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear Paul96,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you received a positive response regarding the verification of your documents?
- Have you accumulated your winnings with the help of bonuses?
If there is any relevant communication between you and the casino, please forward the correspondence to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas