Dear Nole77,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
When precisely did you request a withdrawal from the casino? Is it still pending in your account?
If there is any communication between you and the casino regarding the issue, please share it here or send me the information to my email at tomas@casino.guru
Looking forward to hearing from you.
Best regards,
Tomas
Dear Nole77,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
When precisely did you request a withdrawal from the casino? Is it still pending in your account?
If there is any communication between you and the casino regarding the issue, please share it here or send me the information to my email at tomas@casino.guru
Looking forward to hearing from you.
Best regards,
Tomas