The player from China had been trying to withdraw funds from Silverplay Casino since February. Despite having submitted all requested verification documents, the player's account had been locked, preventing any further access. The player had deposited 500 USDT for sports betting and completed the required rollover of deposits. However, we informed the player that our forum only handled complaints related to online casinos, not sports betting. We had offered to provide a list of websites that might assist with sports betting issues, which the player had accepted. Consequently, we had to reject this complaint due to its relevance to sports betting, not online casino gaming.
Silverplay Casino - Player’s account closure and withdrawal refused.
Amount: 1,750 ₮
Silverplay Casino
Safety Index:Above averageSafety Index
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6.5
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Starting from February,Check my account for 9 months, all verification files have been sent,account has been closed,Refusal to withdraw funds.
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1 year ago
Dear ygp2023,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Silverplay Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with or without an active bonus?
- Could you please list which documents the casino requested and which documents you provided?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
I registered on January 27, Withdrawal on February 10，Then send all the verification file,
About a week later, the account is locked，Unable to log in .
I deposit 500 USDT to betting on sports, not get active bonus, only use balance , and complete 5 times rollover of deposits .
i send my ID card front and back, electricity bill , a photograph for mine and holding my ID card next to my face, and government Document Certification .
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1 year ago
Thank you for your reply, ygp2023. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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1 year ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
