The player from Germany has experienced a technical glitch while playing a specific slot machine. Player’s complaint has been resolved successfully.
Silverplay Casino - Player has experienced a technical glitch.
Amount: €30
Silverplay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Silverplay Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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2 years ago
Translation
I played the Playtech Vacationsstation slot on Silverplay. The slot didn't run smoothly, it kept clicking. Unfortunately, I only noticed a little later that the slightly higher winnings were not counted, the very small ones were. So I had 2 times three balloons, which each bring 12.00 EUR otherwise and two times three cars, which bring 4.50 EUR. These are just the ones I've realized just don't count toward winnings. there was also no sound, which is usually the case. So quite obviously the slot was manipulated in the most violent way! I asked the casino to give me the credit for it. Casino declined. Explanation, one would have checked that, but found no errors! However, one cannot track all games on Silverplay because there is no way for games to be shown in the transaction. Not only is there a suspicion, but I am quite certain that this slot was rigged on purpose that day. I demand a credit of at least 30.00 EUR, I'm damn sure that the manipulation was done on purpose
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2 years ago
Dear Spandauer44,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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2 years ago
Translation
Hello, thank you for responding so quickly. However, question how to make a screenshot if noticed too late and money is gone and how to send game history or send proof if this casino doesn't provide game history?
Yesterday I wrote to this casino a third time and explained that I would publish it and also tell you Guru, judn promptly received the answer that they wanted to credit me with EUR 20.00 but it was valid as a bonus without a deposit. This means that if you win, you can only pay out up to 100.00.
I accepted and requested a withdrawal of 50.00 yesterday after meeting the bonus terms and conditions.
Thanks for wanting to help, so it's already done. NS. The game no longer wobbled and all wins were counted. But I will keep watching!
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2 years ago
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still have to take this page, because otherwise I can't send
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2 years ago
Thank you, Spandauer44, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
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2 years ago
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thanks, it's done for now, it probably did some good to say that I'd publish it on Guru!
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Spandauer44, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
