Silver Oak Casino - Player's game froze leading to loss.

I was playing out my bonus promotion up until my IPhone started to freeze. I tried to refresh a couple times it wouldn’t even refresh like my internet was turnt off. So I decided to check on other websites to see if it was doing the same thing, And I knew right then that Silver Oak Casino Is a freaking Scam. Wow over $12.00 Crypto’s Deposits. Disgusting!! I spoke with the Tech Support, Their was check your browser (WOW) seriously?

Dear lounkinnarath,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear lounkinnarath,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Um okay! Despite Refreshing, problems persist 🤔. Is that why it is telling me that the slots are still getting maintained until today. Whatever!

Could you please forward any supporting evidence to petronela.k@casino.guru? Thank you in advance.

Dear lounkinnarath,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.