Shuffle Casino - Player seeks refund after account accusation.

So i have reached gold level last day

They accused me of multiple accounts which i didn't

Only to not give me 100$ reload.. No ineed my money back that i lost during wager!!!

the effort and loss i did to reach this level now they aggressively talking to me accusing multiple accounts..!!!

Dear temokarl67,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you accumulated your balance with the help of a bonus?
• Was your account restricted in another way other that by casino refusing to give you a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

Ok i have agreement with shuffle

My room mate had multiple accounts and he closed them

Thanks

Dear temokarl67

Do I understand correctly we may consider the issue resolved?

No balance of yours was confiscated?

Please let me know.

Dear temokarl67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.