HomeComplaintsShuffle Casino - Player’s withdrawal request is delayed.

Shuffle Casino - Player’s withdrawal request is delayed.

Amount: $500

Shuffle Casino
Safety Index:Above average
Submitted: 05 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

4d 4h 15m 44s

Case summary

2 days ago

The player from Russia has not received a response after submitting all required verification documents for a $500 withdrawal a week ago.

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2 weeks ago

I won $500 at this casino, and they asked me to go through verification, I uploaded all the documents a week ago, but I haven't heard from them. The casino ignores me and does not want to withdraw my money. I think they won't pay me my money.

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2 weeks ago

Dear ilya998,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Is your casino account accessible to you? Can you log in?
  • Could you please share a screenshot of the verification status of your profile if possible?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
  • Did you achieve your current balance with the help of a bonus? 
  • Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 week ago

Dear ilya998,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

I can log into my account, but they don't withdraw my money. It's been 2 weeks since I sent them my documents. I didn't use any bonuses, I only bet on real money.filefile

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1 week ago

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1 week ago

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3 days ago

Dear ilya998,

Could you please share the document you provided for the proof of address?

Send it to my email at tomas@casino.guru

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3 days ago

Casino Guru is examining the case

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