HomeComplaintsShuffle Casino - Player’s withdrawal request is delayed.

Shuffle Casino - Player’s withdrawal request is delayed.

Amount: $500

Shuffle Casino
Safety Index:Above average
Submitted: 05 Nov 2024
Case opened Current status

Waiting for player to reply

6d 20h 19m 6s

Case summary

3 hours ago

The player from Russia has not received a response after submitting all required verification documents for a $500 withdrawal a week ago.

Public
Public
7 hours ago

I won $500 at this casino, and they asked me to go through verification, I uploaded all the documents a week ago, but I haven't heard from them. The casino ignores me and does not want to withdraw my money. I think they won't pay me my money.

Public
Public
3 hours ago

Dear ilya998,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Is your casino account accessible to you? Can you log in?
  • Could you please share a screenshot of the verification status of your profile if possible?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
  • Did you achieve your current balance with the help of a bonus? 
  • Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


ilya998 has 6d 20h 19m 6s to reply

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