The player from Russia has not received a response after submitting all required verification documents for a $500 withdrawal a week ago.
I won $500 at this casino, and they asked me to go through verification, I uploaded all the documents a week ago, but I haven't heard from them. The casino ignores me and does not want to withdraw my money. I think they won't pay me my money.
Dear ilya998,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear ilya998,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
I can log into my account, but they don't withdraw my money. It's been 2 weeks since I sent them my documents. I didn't use any bonuses, I only bet on real money.
Dear ilya998,
Could you please share the document you provided for the proof of address?
Send it to my email at tomas@casino.guru