Shuffle Casino - Player's support access has been restricted.

After being told by the incompetent support representative, Mark, at Shuffle Casino that this was the final warning, support has become unavailable to me.

The issue began when I couldn't access Pragmatic Play, and I submitted a screenshot, only to be told there was insufficient information. Despite waiting for several minutes, I received no guidance on what to do next. Frustrated, I called the support staff incompetent, a thief, and told them to either support me or quit if they are incapable. Consequently, my request was rejected.

I want to quit if I can no longer use support services, but currently, there has been no response from Shuffle Casino to my emails.

Is there any other way to contact them?

Dear mi.min.mi,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with Shuffle Casino’s support and the issues accessing Pragmatic Play.

To assist you further, could you please provide some additional information?

• Can you confirm whether you have tried contacting Shuffle Casino through any other support channels, such as live chat, phone, or social media, since your last email?
• Have you received any automated responses or acknowledgments from the casino after you sent your emails?
• Can you provide the timeline of your interactions with Shuffle Casino’s support, including when you initially experienced the issue and when you last tried to reach them?
• Could you share any details or screenshots of the communications you’ve had with the support staff, including any responses or lack thereof?

If you have any relevant communications or screenshots that could help us understand the situation better, please forward them to petronela.k@casino.guru.

Thank you for providing these details – they’ll be really helpful as we investigate the issue and work towards finding a solution.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear mi.min.mi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.