HomeComplaintsShuffle Casino - Player’s funds are withheld.

Shuffle Casino - Player’s funds are withheld.

Amount: 20,000 USDC

Shuffle Casino
Safety Index:Above average
Submitted: 04 Nov 2024
Case opened Current status

Waiting for player to reply

4d 2h 55m 19s

Case summary

3 days ago

The player from Brazil has a self-excluded account with the remaining funds that he wants to withdraw. Despite the self-exclusion, he seeks to retrieve his money.

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2 weeks ago

I have a self excluded account with remaning funds to withdrawal . Even if I self exclude I need to retrieve my money. I loved shuffle before. But they love to hate me

I need withdrawal my tokens from the account.

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2 weeks ago

Dear pedrohf,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.

It appears you previously opened a complaint on our website regarding the same issue. https://casino.guru/shuffle-casino-player-is-unable-to-log-into-account

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please explain the discrepancy between the current and previous disputed amounts?
  • Could you please advise whether you had only 1 account registered during the time you were a player of the casino altogether?
  • Could you please provide a more detailed timeline of events? (dates)
  • Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 week ago

Dear pedrohf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

I just self excluded my account in December 2023. But I have balance to withdrawal. And shuffle never answer me. So I need help

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3 days ago

Dear pedrohf,

I kindly ask you to reply to my previous questions.

Without your cooperation, we might not continue our investigation.

pedrohf has 4d 2h 55m 19s to reply

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