The player from Brazil has a self-excluded account with the remaining funds that he wants to withdraw. Despite the self-exclusion, he seeks to retrieve his money.
I have a self excluded account with remaning funds to withdrawal . Even if I self exclude I need to retrieve my money. I loved shuffle before. But they love to hate me
I need withdrawal my tokens from the account.
Dear pedrohf,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.
It appears you previously opened a complaint on our website regarding the same issue. https://casino.guru/shuffle-casino-player-is-unable-to-log-into-account
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear pedrohf,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
I just self excluded my account in December 2023. But I have balance to withdrawal. And shuffle never answer me. So I need help
Dear pedrohf,
I kindly ask you to reply to my previous questions.
Without your cooperation, we might not continue our investigation.