The player from Brazil has a self-excluded account with the remaining funds that he wants to withdraw. Despite the self-exclusion, he seeks to retrieve his money.
Shuffle Casino - Player’s funds are withheld.
Amount: 20,000 USDC
Shuffle Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
6d 15h 0m 16s
Case summary
8 hours ago
Public
Public
14 hours ago
I have a self excluded account with remaning funds to withdrawal . Even if I self exclude I need to retrieve my money. I loved shuffle before. But they love to hate me
I need withdrawal my tokens from the account.
Public
Public
9 hours ago
Dear pedrohf,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.
It appears you previously opened a complaint on our website regarding the same issue. https://casino.guru/shuffle-casino-player-is-unable-to-log-into-account
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain the discrepancy between the current and previous disputed amounts?
- Could you please advise whether you had only 1 account registered during the time you were a player of the casino altogether?
- Could you please provide a more detailed timeline of events? (dates)
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
pedrohf has 6d 15h 0m 16s to reply
