Hello yoppy48,
I'm Michal, and I have taken over your complaint. I have reviewed your case and just so you know, it is a standard restriction that bonus buy features in games are not allowed when playing with an active bonus. This is an industry-standard in most casinos, however, I will contact the casino to shed more light on this matter.
We would like to invite ShinQueen Casino to join the conversation.
Dear ShinQueen Casino,
Can you please provide more information on how the player supposedly breached your terms and conditions? If the information can't be shared publicly, please forward it to me at michal.k@casino.guru including the player's gameplay log to check for any potential violations.
Hello yoppy48,
I'm Michal, and I have taken over your complaint. I have reviewed your case and just so you know, it is a standard restriction that bonus buy features in games are not allowed when playing with an active bonus. This is an industry-standard in most casinos, however, I will contact the casino to shed more light on this matter.
We would like to invite ShinQueen Casino to join the conversation.
Dear ShinQueen Casino,
Can you please provide more information on how the player supposedly breached your terms and conditions? If the information can't be shared publicly, please forward it to me at michal.k@casino.guru including the player's gameplay log to check for any potential violations.