Dear ShinQueen Casino team,
Thank you for your email with an explanation and evidence.
Dear Mona0518,
After gathering all the necessary information and evidence, it was established that you had canceled the bonus on your own initiative. The casino system has a confirmation pop-up message in place for confirming the cancellation of the bonus, and this was confirmed by you as well, so we cannot talk about unintentional bonus cancellation. The casino team has tried to explain this to you already, but it seems you didn't want to understand that the error was most likely on your side.
Unfortunately, it is quite an industry standard that once a bonus is canceled, it cannot be reinstated. With all this being said, I'm forced to close your complaint as unjustified, as I cannot see any wrongdoing from the casino team. I can only advise you to be more careful and also read the bonus T&Cs before you claim any bonus.
I am sorry we could not help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino and we will try our best to help.
Best regards,
Michal
Casino Guru
Dear ShinQueen Casino team,
Thank you for your email with an explanation and evidence.
Dear Mona0518,
After gathering all the necessary information and evidence, it was established that you had canceled the bonus on your own initiative. The casino system has a confirmation pop-up message in place for confirming the cancellation of the bonus, and this was confirmed by you as well, so we cannot talk about unintentional bonus cancellation. The casino team has tried to explain this to you already, but it seems you didn't want to understand that the error was most likely on your side.
Unfortunately, it is quite an industry standard that once a bonus is canceled, it cannot be reinstated. With all this being said, I'm forced to close your complaint as unjustified, as I cannot see any wrongdoing from the casino team. I can only advise you to be more careful and also read the bonus T&Cs before you claim any bonus.
I am sorry we could not help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino and we will try our best to help.
Best regards,
Michal
Casino Guru