The player from Germany has activated Deposit bonus including 100 FS. She dislikes that FS were split into four portions. We rejected the complaint because the player didn't respond to our messages and questions.
Shambala Casino - Player’s criticizing false advertisement of bonus.
Amount: €25
Shambala Casino
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello had deposited 25 euros today, had 50% on the bonus and 100 free spins, so I thought that it would be credited to me and instead they only gave me 50% and the 100 free spins will be divided into 25 pieces each over the next 24 hours is that please I think I'm really being fooled and taken off. And then I played and didn't get more than a win of 2 euros, please, it's like a slap in the face. The casino is not worth it.
Automatic translation:
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2 years ago
Dear kowinskimanu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand that 50% of the promised match bonus was activated correctly? I have checked the promotions on the website, and this is what I found (here):
Could you confirm that this is the bonus that you redeemed?
Please understand that it is nothing unusual that FS are being divided into portions.
Thank you in advance for your reply and I believe that you'll receive all your Free Spins as promised. Please keep me informed.
Best regards,
Petronela
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2 years ago
Translation
To petonela.
Yes, I had paid into this bonus, at first glance the offer looks good because you think you get the 100 free spins credited in one piece and not only divided into 25 pieces after 24 hours, what's that kidding? then the live chat writes me that the WEEKEND should be written under the terms and conditions so I wrote back that the WEEKEND is a different bonus than the WEEKEND100 and then the live chat said that I shouldn’t lie down like I do fits well, where do you get there then they could have described it like that in the email I think and not like that I think my 25 euros were deducted and lied to you were deceived by an email which promised a lot and was not the facts.
Automatic translation:
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2 years ago
Could you please advise how many Free Spins you have received? Was it the first portion of 25 FS only? Were your funds played down before the casino could credit another 3 bundles of Free Spins?
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2 years ago
Dear kowinskimanu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
hello I'll answer your mail right away on the 1 drift everything just as well I couldn't describe it better.
Automatic translation:
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2 years ago
Do I understand correctly that you received the first batch of Free Spins, unfortunately, the remaining bonus funds were played the very first day, and therefore, you haven't received another 3 batches of the Free Spins? I'm sorry, but if that's the case, there's not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
