Shambala Casino Review

Name: Shambala Casino Review
Item: Shambala Casino
Rating: 7.0
Author: Ayberk Ayan

7.0/10Safety Index Above average by Casino Guru

Browse recommended casinos

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

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Payment methods

Show all (141)

Withdrawal limits

per month

€7,500

per week

€2,500

Owner Dama N.V.

Established 2021

Estimated annual revenues

< $1,000,000

Licensing Authorities

Curaçao (ANT)

OverviewBonusesUser reviews6Safety Index explainedDiscussion1Payment methods141

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Shambala Casino Review

We've thoroughly reviewed Shambala Casino and gave it an Above average Safety Index. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Shambala Casino is related to other online casinos listed below and its rating is also positively influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Shambala Casino is a smaller online casino revenue-wise. It's part of a group of related casinos. However, this group is still quite small even when evaluated as a whole. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 30 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

There are also some unfair Bonus Terms and Conditions, which might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Shambala Casino has an Above average Safety Index. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting an even higher rating from us. Even despite that, you can expect this casino to be a good place to play at.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (141)

Withdrawal limits

per month

€7,500

per week

€2,500

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (3)

English customer support

All languages (3)

English live chat

All languages (3)

Game providers
Show all (83)
Game providers (83)

CASINO SCREENSHOTS

Positives

Deposits by cryptocurrencies are accepted
Multiple currencies in one account
Huge selection of games
Various responsible gambling options available
Live chat support is available 24/7

Negatives

Many restricted countries
Not all game providers are available for all countries
Low monthly withdrawal limit
Not all payment methods are available for all currencies

Interesting facts

Live chat support uses the auto-translate feature for some languages
Small international casino
Deposits need to be wagered 3x before a withdrawal is requested
The amount of maximal monthly withdrawal limit depends on the player's status

Author & Guarantor: Ayberk Ayan Last updated: 14 Sep 2023 Anything incorrect or missing? Let me know

Shambala Casino bonuses

Browse all bonuses offered by Shambala Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Shambala Casino

This is a place to share experience with Shambala Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 6 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

MC_Callum

Unregistered user

• 1 year ago

Having a good experience with them. The support team added some bonuses to cheer me up when I was having a bit of bad luck.

When I finally won, I completed the verification easily, and the casino has withdrawn my funds really fast.

Fast withdrawal
Customer support adding bonuses
Easy to verify account

Whooky

Junior Apprentice

• 1 year ago

Unfortunately, another negative experience, I'm currently testing myself through the online casinos to show what's going on. Here again a classic case where you deposit your money and click down in minutes without a chance. After €140 a bonus game with a "win" of €26. After that it quickly went to 0. The chat wasn't interested, apparently you have enough customers. Closing the account is made more difficult by having to send an email to the VIP manager. You just want to prevent your account from being closed, if you've been there for a long time, you know that too. I can only recommend never going into it, you should be tempted to make further deposits. Everyone has to know for themselves, but I cannot recommend this casino any further. There are enough where you feel really welcome with the welcome bonus and even dust off a profit.

Unfortunately nothing
Leider nichts

maroun2021

Adept

• 1 year ago

I did never recvied first dep bonus, they have ezeewallet dep but not withdraw

I did never recvied first dep bonus, they have ezeewallet dep but not withdraw

I did never recvied first dep bonus, they have ezeewallet dep but not withdraw

elvira00

Novice

• 1 year ago

I think that this casino is pretty above average and I truly like the number of games that are provided here. More people will like the live games here. Hopefully, it can improve the quality of responsible gambling options too because some need it.

atti38

Senior Apprentice

• 2 years ago

close my account with no reason

Safety Index of Shambala Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Shambala Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.0/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

Low withdrawal limit: €7,500 / month

Complaints about Shambala Casino and related casinos (17)

17All0Opened1Not solved2Solved14Rejected

Complaints directly about Shambala Casino

Case closed Our verdict

Other

Disputed amount: €50

Self-excluded player could gamble and deposit.

The player from Germany, who had a self-imposed lifetime ban due to gambling addiction, was allowed to create an account and deposit at Shambala Casino. The necessary lifetime ban across all Dama N.V. group casinos had not been enforced and the casino had declined to offer a refund. The casino had requested the player's account verification for initiating a refund procedure, but the player had been unable to provide the required proof of his payment method. We had attempted to mediate the situation, but due to the significant time that had passed since the incident and the player's inability to provide the necessary documents, we were unable to assist further.

Player stopped responding

Disputed amount: €25

Player’s criticizing false advertisement of bonus.

The player from Germany has activated Deposit bonus including 100 FS. She dislikes that FS were split into four portions. We rejected the complaint because the player didn't respond to our messages and questions.

Player stopped responding

Disputed amount: €55

Player’s deposit has never been credited to his account.

The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 03 Mar 2022

Unresolved Our verdict

No reaction, good regulator

Black points: 30

Disputed amount: NZ$40

Player hasn't received free spins.

The player from New Zealand activated a bonus, but only part of it was successfully credited. The player is still hasn't received free spins. The complaint was closed as unresolved as the casino did not respond to us.