In this review, Shambala Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Although Shambala Casino scored an Above average Safety Index of 6.8, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Read our Shambala Casino review to discover more about this casino and decide whether it is a suitable option for you.
Is Shambala Casino fair and safe? Safety Index explained
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Shambala Casino, we meticulously evaluated and analyzed the Terms and Conditions of Shambala Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
According to our approximate calculation or collected information, Shambala Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we know, no relevant casino blacklists include Shambala Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
In our comprehensive review of all relevant aspects, Shambala Casino has attained an Above average Safety Index of 6.8. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.
Note: To the best of our knowledge, Shambala Casino is associated with 1 other online casino. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Shambala Casino.
Shambala Casino Terms and Conditions
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Shambala Casino to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Shambala Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 24 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
Shambala Casino user feedback and reviews
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 15 reviews, and we have only received 7 player reviews so far. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Shambala Casino company data and licenses
Shambala Casino is owned by Dama N.V. and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.
Shambala Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 2,500 per week
No win limit
EUR 7,500 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at Shambala Casino.
Language
Website
Customer support
Live chat
English
24/7
German
24/7
French
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Shambala Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Shambala Casino to be good.
Shambala Casino casino games and slots
Shambala Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.
Games from 88 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, NYX Gaming Group, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Belatra Games, Booongo (BNG), MrSlotty, Relax Gaming, Bullshark Games, Lucky Games, Jelly, AceRun, Fantasma Games, Prospect Gaming, Platipus, Slotopia, Swintt, Lucky Streak, Backseat Gaming, Ad Lunam, Boomerang Studios, Bulletproof Games, Reflex Gaming, Spribe, Gamomat, Casino Technology, Atmosfera Live, TrueLab Games, Reevo, Bluebird Gaming, Bang Bang Games, Bad Dingo, Mascot Gaming, Vivo Gaming, Four Leaf Gaming, Amusnet (EGT), Reel Play, Nucleus Gaming, Hot Rise Games, Max Win Gaming, Fugaso, Felix Gaming, Gamevy, AvatarUX, Peter & Sons, Retro Gaming, Blue Guru Games, 3 Oaks Gaming, 1spin4win, Zillion Games, Popiplay, CT Interactive, Apparat Gaming, Games Global, EGT Digital, Games Lab, Silverback Gaming, Golden Rock Studios, Electric Elephant, 4ThePlayer, Hacksaw Gaming, Print Studios.
Shambala Casino bonuses and promo codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 7 bonuses from Shambala Casino based on the data from our database.
Note: In case you are looking for more information about this casino's bonus offers, visit our Shambala Casino bonuses page.
Browse all bonuses offered by Shambala Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(7)
User reviews of Shambala Casino
This is a place to share experience with Shambala Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I am not a soar loser. We win some and we lose some and we all know that if we play long enough, the house will likely win but no matter how often this casino claims "fairness", over 1000$ CAD deposits and less than 23% RTP.
Easy to navigate web site
good game selection
horrible rtp, beyond just bad luck
terrible VIP service
when I told him I want my account closed, he said "you know if I close your account you will be banned by all Dama NV casinos" They are sick and I welcomed this ban!
MC_Callum
Unregistered user
• 1 year ago
Having a good experience with them. The support team added some bonuses to cheer me up when I was having a bit of bad luck.
When I finally won, I completed the verification easily, and the casino has withdrawn my funds really fast.
Unfortunately, another negative experience, I'm currently testing myself through the online casinos to show what's going on. Here again a classic case where you deposit your money and click down in minutes without a chance. After €140 a bonus game with a "win" of €26. After that it quickly went to 0. The chat wasn't interested, apparently you have enough customers. Closing the account is made more difficult by having to send an email to the VIP manager. You just want to prevent your account from being closed, if you've been there for a long time, you know that too. I can only recommend never going into it, you should be tempted to make further deposits. Everyone has to know for themselves, but I cannot recommend this casino any further. There are enough where you feel really welcome with the welcome bonus and even dust off a profit.
Leider wieder eine negative Erfahrung mehr, ich teste mich derzeit durch die Online Casinos um aufzuzeigen was Sache ist. Hier wieder ein klassischer Fall, wo man sein Geld einzahlt und in Minuten ohne Chance runter klickt. Nach 140€ ein Bonusspiel mit einem "Gewinn" von 26€. Danach ging es flott auf 0. Der Chat nicht daran interessiert, anscheinend hat man genug Kunden. Die Kontoschliessung wird erschwert durch das man dem VIP Manager ein Mail schicken muss. So möchte man nur verhindern das man sein Konto schliesst, wer lange dabei ist, kennt sowas auch. Nie darauf eingehen kann ich nur empfehlen, man soll dazu verleitet werden weitere Einzahlungen zu tun. Muss jeder selber wissen, aber ich kann dieses Casino nicht weiter empfehlen. Es gibt genug wo man mit dem Willkommensbonus sich wirklich Willkommen fühlt und sogar mal einen Gewinn abstaubt.
I think that this casino is pretty above average and I truly like the number of games that are provided here. More people will like the live games here. Hopefully, it can improve the quality of responsible gambling options too because some need it.
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Shambala Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average6.8/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
iLucki Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
iLucki Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Submitted:
30 Jan 2021
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