SG88Win Casino - Player's account closed after large win claim.

Created account in June 2023 due to free bonus given.

Made a deposit of 100 to claim FDP of 200 today and started playing.

Wanted to cash out after winning 2.5k. Verification took 30 mins after I submitted 1k withdrawal. After I submitted my 2nd withdrawal of 1.633k, I got kicked out of the account immediately. When I contacted CS, they mentioned I'm a bonus hunter and I conducted fraudulent transactions on my account. I swear to god I have not done any fraudulent transactions using this account, I have 3 accounts that I have been using for more than 2 years without any problems (1 of it is more than 10 years).

When I asked for proof, they simply said they cannot deal with me anymore.

Dear Adrian2407,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SG88Win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify if you mean 3 bank accounts or 3 casino accounts in your original post?
• Have you made any prior deposits in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

Thanks for your reply. Sorry what I meant was 3 casino accounts outside SG88WIN.

For deposit, yes I have made 1 deposit of 100 sgd.

Here are some screenshots for ur reference

Hi Guru, is there any ways to resolve my case?

I apologize for the late reply.

Thank you very much, Adrian2407, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanks Tomas.

Hi Michal,

Thanks for assisting the case

Hello Adrian2407,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear SG88Win Casino,

Could you possibly provide additional information regarding the account closure and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Is there still no response from the Casino? I don't suppose they will reply since they don't even response back to me when I whatsapp them

Hi. Counter has reached zero. What do u I do now?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Oh that is it? Please just drop their rating. I doubt they will reply.

Some evidence after their VIP manager suddenly approve my login but they have again blocked me. They tried to get me to make more deposits to claim credits and points. Shortly after, they tell me they will not do business with me anymore and blocked my account again.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal V, Casino.Guru