The player from Germany could not withdraw funds because the casino did not accept players from restricted countries according to their Terms and Conditions. He demanded a refund, claiming that the casino should not have allowed him to register. The complaint was closed by us due to the player using abusive language, which resulted in a permanent ban from our website.
Seven Casino - Player seeks a refund due to restricted country registration.
Amount: €500
Seven Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
You do not accept players from Germany.
However, you still allow players to register who come from restricted countries according to your Terms and Conditions.
I have lost money.
I want my deposit back.
Registration and playing should not have been allowed.
Winning and losing should not have been allowed.
Automatic translation:
Public
Public
4 months ago
Dear Cihan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to close your complaint. Thank you in advance for your reply and understanding.
Best regards,
Tomas
Public
Public
4 months ago
Translation
I have no credit left
But as far as I know the casino has to refund me the money
They were not allowed to allow me to register
You are also responsible for checking my IP address
If I won
Would you also not pay out my winnings that is certain
Therefore I demand a refund
Automatic translation:
Public
Public
4 months ago
We are now closing the complaint as the player has been permanently banned from our website for using abusive language. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.
We wish you the best of luck and hope you find another forum that can accommodate your behavior. Unfortunately, your account has been permanently blocked with no option for reopening.
