Home Complaints Scores Casino UK - Player’s enquiring about casino being part of 888 group.

Amount: £1,800

Scores Casino UK - Player’s enquiring about casino being part of 888 group.

5.7/10 Questionable reputation Submitted: 29 Apr 2020 | Unresolved : 25.05.2020
Our verdict

No reaction, good regulator

UNRESOLVED

Case summary

51 days ago - 25 May 2020

The player from United Kingdom is enquiring information about the liaisons between the casino and the 888 casino group.

Written by Jozef Krucay
Data and complaints deputy lead
Public

Ive deposited £1800, ive asked them if they are part of 888 group as deposited £200 with them,they took the £200 then said my account disabled,they are looking into it, ive asked scores if they are part of this group as they have had £1800 but they have not respinded,still sending me e mails with offers etc

Public

Dear Wendy,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? I have checked the website, and this is what I found:


"The gaming services on this website are operated by members of the 888 group: Virtual Global Digital Services Limited, which holds a Gibraltar gaming license and 888 UK Limited which is licensed and regulated by the Great Britain Gaming Commission."


Please let us know if this information was helpful. Looking forward to hearing from you.

Best regards,

Petronela

Public

Hi thank you, what im asking is ive opened an account with 888 casino with £200, they said the account was disabled and had not taken the £200, but the money left my account.


On a different note I had recently opened and played at scores casino with £1800, it concerns me they are part of 888 and an account should not have been opened,I have e mailed scores casino asking them this but no response

Public

Thank you very much Wendy for your quick reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.


Public

Hello Wendy.


We will now try to get in touch with the casino.

Public

The casino support is being unresponsive to our email, we are going to give it one more try and we are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.


The casino can reopen this complaint anytime.