Scatterhall Casino - The player's withdrawal is delayed.

Retiro hace 2 meses y sin dinero hasta ahora por favor ayúdenme, realmente necesito este dinero

gracias, María

Hello Maria45,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatterhall Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hola nik, he sido verificado desde el principio y he jugado con un bono, pero he implementado todo correctamente.

Ayer hablé con el casino pero siempre la misma mentira. gracias por ayudarme nik por favor necesito este dinero muy urgente

gracias maria

Qué hay de nuevo?

maria

Hello Maria45 and thank you for the information provided. I will now forward your complaint to my colleague Veronika (Veronika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Maria45,

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino. I would like to ask Scatterhall Casino to join the conversation and aid in the resolution of this complaint.

At the same time, I'd like to inform you that over the past several weeks, we have received a great number of reports regarding delayed withdrawal requests at this particular casino. The casino informed us that they were facing issues with their payment provider.

We have previously set the deadline of Tuesday the 11th of April for the casino to resolve all ongoing payment issues with their provider. Since we have not received any updates from the casino on this matter, we had to close all previous complaints as unresolved.

Hola Verónica, gracias por la información. He leído muchos foros, muchos no reciben dinero. Probablemente mi dinero también se haya ido, pero realmente lo necesito. puedo informar? Por qué la gente engaña así por qué? No entiendo

Maria

Hay algo nuevo? Pregunto al casino pero siempre obtengo la misma respuesta hasta hoy sin dinero

Maria

Hello Maria,

I have not been able to get in touch with the Scatterhall Casino representatives. So far, they have not responded to our requests to join the resolution of the complaint.

Son las 4 de la mañana y tengo que leer algo así muy triste. Puedo presentar una queja contra el casino? necesito este dinero Gasté mucho porque pensé que obtendría dinero.

María

Dear Maria, I'm truly sorry you have to go through such a horrible and traumatic experience with Scatterhall Casino. The casino claims to have Antillephone license. However, it was not possible for us to verify if their license is valid. You might try to contact the Antillephone licensing authority at complaints@antillephone.us The licensing authority has better options and tools to help the players.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hola Verónica, gracias por tu ayuda. Para mí es una situación muy incómoda, realmente necesito mi dinero. A menudo he escrito al casino hoy, pero siempre dicen lo mismo. este es un gran casino malicioso. quiero mi premio por favor

María

I fully understand your concerns. I'm sorry that the casino has been unresponsive to your complaint. We're doing our best to get its representatives to join the discussion and pay you your winnings.

Todavía no hay mensaje?

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Scatterhall Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with filling out the form or how the licensing authority responded if you can do this on your own (veronika.l@casino.guru). I am sorry I could not be of more help on this occasion.

Kind regards,

Veronika